skeets1640

Q: Apple tv 4 keeps stuttering and refreshing a 1080p sign

So I just bought an apple tv 4th gen and hooked it up no problem.  However when trying to stream new content the playback keeps briefly pausing for a split second every 10 seconds or so and flashing the 1080p sign at the top of my tv screen.  This is really annoying and a deal breaker if I can't get it resolved.  Any help would be greatly appreciated

AppleTV 2

Posted on Aug 9, 2016 5:53 AM

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Q: Apple tv 4 keeps stuttering and refreshing a 1080p sign

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 9, 2016 6:02 AM in response to skeets1640
    Level 10 (103,368 points)
    Apple TV
    Aug 9, 2016 6:02 AM in response to skeets1640

    2 things might be happening here, we need you to try to assess which it is.

     

    Either the playback is stuttering because the download is too slow or it isn't actually stuttering but you keep losing connection between the Apple TV and the TV.

     

    Does the screen go blank.

    Does the progress bar appear at the bottom of the TV.

    If you manually pause the movie for a minute or so and start the playback again, does the same thing happen.

  • by skeets1640,

    skeets1640 skeets1640 Aug 9, 2016 6:34 AM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Aug 9, 2016 6:34 AM in response to Winston Churchill

    The screen doesn't go blank.  No progress bar displayed.  If I pause it the same thing seems to happen.  It just like stutters flashes the 1080p sign in grey at the top of my tv screen then plays again but it keeps happening a lot.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 9, 2016 7:20 AM in response to skeets1640
    Level 10 (103,368 points)
    Apple TV
    Aug 9, 2016 7:20 AM in response to skeets1640

    I'm not 100% sure but it sounds like there's a chance it could be a connection problem.

     

    1. Check that the HDMI cable is correctly seated at both ends.

      2. Try disconnecting the cable and connecting it again.

      3. Try another HDMI cable.

      4. Try the Apple TV with another TV

  • by skeets1640,

    skeets1640 skeets1640 Aug 9, 2016 7:22 AM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Aug 9, 2016 7:22 AM in response to Winston Churchill

    thank you I'll try all of the above and get back to you

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 9, 2016 8:44 AM in response to skeets1640
    Level 4 (2,925 points)
    Apple TV
    Aug 9, 2016 8:44 AM in response to skeets1640

    Please note that the 1080p sign you describe is coming from your TV, not the ATV. As Winston says, it sounds like ATV is disconnecting and reconnecting, since that's when TVs normally display the video mode.