MelissaEdwards
Level 1 (15 points)
Windows Software

Q: New iOS 9.3.4 update - No sound. HELP

  I downloaded the new IOS update this morning - all went fine.

 

Since then when i receive text messages, or emails or when i try to watch any videos - no sound.

 

I have checked all the settings and they seem the same as before.

 

When someone calls me, the phone rings as normal, but when i answer, no sound can be heard.

 

On the ringtone settings, the same happens again when i test - no sound, yet sound on the ringtone.

 

So confused.

iPhone 6, iOS 9.3.4

Posted on Aug 9, 2016 5:36 AM

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MelissaEdwards

Q: New iOS 9.3.4 update - No sound. HELP

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  • Helpful answers

  • by sarah_s1,

    sarah_s1 sarah_s1 Aug 9, 2016 6:08 PM in response to MelissaEdwards
    Community Specialists
    Aug 9, 2016 6:08 PM in response to MelissaEdwards

    Hi MelissaEdwards,

     

    Thanks for checking out the Apple Support Communities! I understand you're having some issues with your sound on your iPhone and I'm happy to offer some suggestions to help you. 

     

    I recommend to take a look at all of the steps listed in the article below. There are several troubleshooting steps here that should have your sound working again in no time. 

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

     

    Cheers! 

  • by russellfromsalford,

    russellfromsalford russellfromsalford Aug 11, 2016 12:00 AM in response to MelissaEdwards
    Level 1 (4 points)
    Aug 11, 2016 12:00 AM in response to MelissaEdwards

    I have a similar problem after iOS 9.3.4 update - I get no speaker sound from videos in apps but ringtones work. Also headphones works fine. Apple screwed something up with this update

  • by zargosh,

    zargosh zargosh Aug 11, 2016 11:48 AM in response to MelissaEdwards
    Level 1 (8 points)
    Mac OS X
    Aug 11, 2016 11:48 AM in response to MelissaEdwards

    I have no sound whatsoever since 9.3.4 update.

  • by codyet,

    codyet codyet Aug 11, 2016 10:03 PM in response to MelissaEdwards
    Level 1 (4 points)
    iPhone
    Aug 11, 2016 10:03 PM in response to MelissaEdwards

    Phone calls are connected but there's no sound at all after this update, and people cannot hear my voice from the call either... Now I have to use app to make a call, but I still can't pick up any calls.

  • by Zwischy,

    Zwischy Zwischy Aug 15, 2016 11:54 AM in response to zargosh
    Level 1 (4 points)
    Aug 15, 2016 11:54 AM in response to zargosh

    I Have this problem as well.  This was occurring with my iPhone 5c when I purchased my iPhone 6s and the no sound issue followed me through the data transfer to the new phone.  So it would seem to be software (iOS?) issue.  Also, turn off the wifi assist feature if you don't want your data plan eaten alive.

  • by Leo My Eyes,

    Leo My Eyes Leo My Eyes Aug 17, 2016 4:04 PM in response to MelissaEdwards
    Level 1 (4 points)
    iPhone
    Aug 17, 2016 4:04 PM in response to MelissaEdwards

    I have the similar issue, had a battery replaced and suddenly my ear speaker stopped working, picked up calls and can't hear a thing, turned on loudspeaker and could continue with a call. I even tried listening to audio notes through the ear speaker but nothing, the sensor will remove sound from the loudspeaker but no sound comes from the ear speaker.

  • by russellfromsalford,

    russellfromsalford russellfromsalford Aug 18, 2016 2:21 AM in response to russellfromsalford
    Level 1 (4 points)
    Aug 18, 2016 2:21 AM in response to russellfromsalford

    To be honest my sound issue rectified itself a day or so later for no reason.

  • by JeffMo79,

    JeffMo79 JeffMo79 Aug 24, 2016 11:01 AM in response to MelissaEdwards
    Level 1 (4 points)
    Aug 24, 2016 11:01 AM in response to MelissaEdwards

    I just experienced same thing with no sound on calls right after downloading the 9.3.4 update.  I could make and receive calls but the caller could never hear me and I couldn't hear them.  I turned the phone off for 2 minutes and rebooted it - worked fine after that.

  • by suzster,

    suzster suzster Aug 25, 2016 12:53 PM in response to MelissaEdwards
    Level 1 (4 points)
    Aug 25, 2016 12:53 PM in response to MelissaEdwards

    I have iOS 9.3.4 and also often cannot hear people I call. Apple PLEASE fix this. "Phones" are meant to be able to make PHONE calls. Can I return my phone since it is called an "iPhone" and "ICannotPhone" ???

     

    It is so annoying and embarrassing how often I call my friends and family on my iPhone SE and the call connects, without my hearing a dial tone and I cannot hear anything.

     

    Their landline and mobile phones ring and mine does not.

    So there I go again turning off my brand new iPhone and restarting it.

     

    Wish I'd have stuck with my iPhone 4S which never had any problems.

     

    I can only hope Warren Buffett is having this problem which maybe will prioritize getting it fixed.

  • by danielhyuuga,

    danielhyuuga danielhyuuga Aug 26, 2016 2:53 AM in response to MelissaEdwards
    Level 1 (4 points)
    Aug 26, 2016 2:53 AM in response to MelissaEdwards

    I have this issue as well. Thought it is my network but when using loudspeaker I would hear their voice. The ear speaker would only work if I used Whatsapp calls....