Q: Iphone 5S

Hello, My name's Mohamed Abdul hamid From Cairo, Egypt

My phone is Iphone 5S, Storage Capacity is 16G, Processor Speed is A7 and Version Number is IOS 9.3.3

the problem is the battery charge is end then i tried to plug it up to charger but didn't appear the charge screen, then i pressed on the power bottom for try open it or appear the charge screen but nothing so i went to Trade Line Mohandsine, Cairo Brunch and They Suggested to me the technical support department in 6th of October City, Cairo brunch, then i went to there for fix this problem. one of the technical support team said this is problem in motherboard and they can't fix it, then they suggested to me exchange the iphone by apple store so i sent this message to apple team for help me to know how can i send my iphone for exchange, please ?

this is my personal mail for contact me easily ****

Best Regards,

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