Iphone 5S

Question

Iphone 5S

Hello, My name's Mohamed Abdul hamid From Cairo, Egypt

My phone is Iphone 5S, Storage Capacity is 16G, Processor Speed is A7 and Version Number is IOS 9.3.3

the problem is the battery charge is end then i tried to plug it up to charger but didn't appear the charge screen, then i pressed on the power bottom for try open it or appear the charge screen but nothing so i went to Trade Line Mohandsine, Cairo Brunch and They Suggested to me the technical support department in 6th of October City, Cairo brunch, then i went to there for fix this problem. one of the technical support team said this is problem in motherboard and they can't fix it, then they suggested to me exchange the iphone by apple store so i sent this message to apple team for help me to know how can i send my iphone for exchange, please ?

this is my personal mail for contact me easily ****

Best Regards,

iPhone 5s, iOS 9.3.3, null

Posted on Aug 9, 2016 4:52 AM

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Answer 1

Jonathan UK

Level 10

164,021 points

Aug 9, 2016 7:05 AM in response to Mohamed Abdelhamid

Hi Mohammed

Contact Apple Support here to arrange a repair:

Contact - Official Apple Support

(This is a user-based community - you are not talking to Apple here)

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Answer 2

Aug 9, 2016 7:13 AM in response to Jonathan UK

Hi Jonathan

thanks for your response, i opened this link n i got that

It looks like your product is not covered for complimentary technical support.

Technical Support: Expired

Service Coverage: Expired

can you tell me what's that mean?

do u know mail or other link to send apple my problem?

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Answer 3

Jonathan UK

Level 10

164,021 points

Aug 9, 2016 7:17 AM in response to Mohamed Abdelhamid

Click on the link that says "Get help" or "Set up a repair".

Although your iPhone is no longer covered under warranty, service options may include out-of-warranty service.

There is no way to email Apple about your issue - follow the links provided on the page that I referred you to earlier.

You can also talk to Apple via Twitter (if doing so, do not disclose any personal information until you are engaged in a Direct Message conversation):

https://twitter.com/applesupport

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