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Q: Need to set up watch on new phone. Old phone was lost and not allowing us to set up on new phone

My husband gave me his iwatch because he never used it.  Unfortunately, the iphone he paired it with was lost several months ago and the watch was never unpaired.   We signed into his apple account and the watch is not listed on his list of devices. We tried the find my iphone app, but it says all devices are offline. We restored the watch to factory settings and have been trying unsuccessfully to pair it to my iphone.  Although I have his apple id and password ( and it is the current and correct one, we tested it) I pair the phone successfully, then get the screen to active apple watch. It says" this watch is linked to an apple id.  enter the apple id and password that were used to set up this apple watch"  I enter his apple id and password and get the message - incorrect apple id - xxxxx(his apple id) cannot be used to unlock this apple watch.  I am using his correct apple id. We even tried using his old ID thinking that's what he used to set it up, but that doesn't work either, just says its an incorrect id.  How can I set up the watch to my phone?

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Posted on Aug 9, 2016 8:19 AM

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Q: Need to set up watch on new phone. Old phone was lost and not allowing us to set up on new phone

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