App Store

Question

App Store

I am , at the moment in Switzerland , but have a UK IPAD, use the UK app store and pay with a UK credit card .

I have reported several times a problem with an in app purchase, but am getting no reply from Apple.

I Will be here until after the refund period for this in app purchase is passed .

I am now trying to write to the UK App Store to report on this, but always get re-directed to the Swiss store ( which is no use as I don't speak , German , French or Italian......apart from which getting through would be no help, because I do not have or use an account in the Swiss App Store , so they would not be able to help .

How the **** am I supposed to get my money back from this in app purchase , if it's impossible to contact the store I use .

iPad 2, iOS 5

Posted on Aug 9, 2016 10:18 AM

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Answer 1

Aug 9, 2016 11:30 PM in response to alanfromroggwil

Change your iTunes Store country or region - Apple Support

If you can’t change your iTunes Store country or region - Apple Support

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Answer 2

Aug 9, 2016 11:33 PM in response to Carolyn Samit

Not helpful at all, I do not want to move my store to another country . I want to continue using my current store while visiting another country ....

The problem is that while I am visiting another country , I keep getting redirected to the store of the country I am visiting.......

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Answer 3

Dah•veed

Level 9

66,673 points

Aug 10, 2016 12:32 AM in response to alanfromroggwil

Try this;

1. Open the App Store app.

2. Swipe to the bottom of the Featured pane.

3. Tap your Apple ID and sign out.

4. Sign back into your Apple ID

Oft times if the app thinks that you are trying to sign into the wrong country's store, while doing this it will direct you to the correct store for your account.

Late 2012 Mac mini, macOS ?;  Watch, 38 mm silver AL, Watch OS 2.2.2; iPad Air 2 & iPhone 6+, iOS ?;  Apple Airport Express

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