iPad
Q: I was updating my Iphone 5 to Itunes and now it says I have to reconfigure to factory settings it does not recognize my phone
I was updating the ios on my Iphone 5 and there is a message which says it does not recognize and I have to reset to factory settings. The only thing at this point I can do is turn the phone on and it shows the itune logo witha arrow pointing up and a charging port. I can't use my phone at all now.
iPhone 5, iOS 9.3.1
Posted on Aug 9, 2016 12:17 PM
by Carolyn Samit,Solvedanswer
Apple Watch
Hi,
Make sure your iTunes software is up to date before trying to update your iPhone.
Help here > Get the latest version of iTunes - Apple Support
Posted on Aug 9, 2016 4:40 PM