iPad needs activation but cant remember icloud id

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Level 1

5 points

iPad needs activation but cant remember icloud id

I do not know if my iPad2 was updated to new software, but I was working on it and the next moment it said I should activate it. When click ok, it starts activation but asks for an AppleID (with hint h*****@icloud.com) When I enter my icloud user and password it says incorrect AppleID or Password. Ive tried everything but nothing happens. Even try a restore while connected to iTunes but still asks for this Apple icloud user and pwd. When trying to recover iCloud pwd, it gives a telephone number hint I must enter but it does not end with my telephone number. When logging in on my other AppleId, the iPad device does not show there. Please help?

iPad 2

Posted on Aug 10, 2016 12:37 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Aug 10, 2016 12:38 AM in response to Anlile

Are you still logged into the account anywhere so that you can look it up ? Or do you have any of the account's downloads in your computer's iTunes library so that you can do 'get-info' on them and see the id ? If not have you tried : If you forgot your Apple ID - Apple Support ?

If you still can't find it, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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