Noelkay1
Level 1 (8 points)
iPad

Q: How do I use the credit in my account instead of utilising my credit card?

i Have an iPad, am trying to make a purchase from App Store, I would like to use the credit,  not my credit card, please can someone help. it is probably looking at me, but I can't see it.

iPad Air

Posted on Aug 10, 2016 1:44 AM

by King_Penguin,Solvedanswer
King_Penguin King_Penguin
Level 10 (132,940 points)
iTunes
A:

What exactly happens when you try to buy something ? Your account's balance should automatically be used for your purchases, there isn't any setting to change how items are charged - if you are a family organiser in family sharing, or trying to gift, you can't use your balance.

Posted on Aug 10, 2016 1:55 AM

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Noelkay1

Q: How do I use the credit in my account instead of utilising my credit card?

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  • Helpful answers

  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Aug 10, 2016 1:55 AM in response to Noelkay1
    Level 10 (132,940 points)
    iTunes
    Aug 10, 2016 1:55 AM in response to Noelkay1

    What exactly happens when you try to buy something ? Your account's balance should automatically be used for your purchases, there isn't any setting to change how items are charged - if you are a family organiser in family sharing, or trying to gift, you can't use your balance.

  • by Noelkay1,

    Noelkay1 Noelkay1 Aug 10, 2016 2:00 AM in response to King_Penguin
    Level 1 (8 points)
    iPad
    Aug 10, 2016 2:00 AM in response to King_Penguin

    HI, because this our first apple device, I am not familiar with all connotations. When I go to make a purchase, be it free or charged, I only get the credit card option, so I am stumped, just would like to use the credit, mainly because it has been sitting there for months, I usually just take the easy option.

  • by King_Penguin,Helpful

    King_Penguin King_Penguin Aug 10, 2016 2:10 AM in response to Noelkay1
    Level 10 (132,940 points)
    iTunes
    Aug 10, 2016 2:10 AM in response to Noelkay1

    What exactly happens, what messages/prompts show on the screen ? If you are being prompted to 'review' the account then you will need to enter valid payment details before the account can be used to download anything - the card shouldn't be charged (except for a temporary store holding charge which your card issuer should automatically remove within a few days or so), and you should be able to remove the card after entering it

  • by Noelkay1,

    Noelkay1 Noelkay1 Aug 10, 2016 2:20 AM in response to King_Penguin
    Level 1 (8 points)
    iPad
    Aug 10, 2016 2:20 AM in response to King_Penguin

    It just comes up with the credit card details, and no other option, and as I have gone ahead previously and the card has been charged, so obviously hasn't used the credit that is there.  From what I am reading in your reply, you are saying I should remove my credit card details any time I use it, is that right?

  • by King_Penguin,

    King_Penguin King_Penguin Aug 10, 2016 2:25 AM in response to Noelkay1
    Level 10 (132,940 points)
    iTunes
    Aug 10, 2016 2:25 AM in response to Noelkay1

    Do you currently have card details on your account ? If you do, and if you aren't a family organiser in family sharing, try logging into the account (not when trying to download something e.g. by tapping on your id in Settings > iTunes & App Store) and see if you get the 'none' option : Change or remove your Apple ID payment information - Apple Support


    The credit card should only be charged if you are a family organiser or gifting an item or an amount. If that isn't the card try contacting iTunes Support and see if they can see why it's happening - there is a 'contact us' link at the bottom right of every page on here

  • by Noelkay1,

    Noelkay1 Noelkay1 Aug 10, 2016 2:37 AM in response to King_Penguin
    Level 1 (8 points)
    iPad
    Aug 10, 2016 2:37 AM in response to King_Penguin

    Thank you, yes we do have our card details on our account. Shall follow your suggestions, am not a family organiser or gifting. Thank you again.