Q: Can't send pictures from iPad to Hotmail
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Aug 10, 2016 9:16 AMby Diana.McCall,Do you mean send from your Hotmail account, or do you mean send from some other account to your Hotmail account? Remember, Mail is just an interface to the servers for your various email accounts. What happens when you create an email with a photo attachment and try to send it? The Mail app may limit attachments to a certain size. Have you checked the size of the photos?
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Aug 10, 2016 9:26 AMby Genki,Thank you for your response, Diana. I know about the size limit. That's not it. As I wrote above, I initially open up my Camera App, select the photo I want, and send it via the Mail App. I haven't had this problem for over a year. Something has changed, but I can't figure out what.
So, I'm sending from my iPad Mail App to my Hotmail account on my other computer.
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Aug 10, 2016 9:36 AMby Genki,Good questions. The photo is 1.9MB. That's not the problem. Nothing is in my Junk folder. I believe my Mail App is configured properly. I deleted it and added it again. And no, I can't even send an email without pictures.
Thanks for taking the time to help. Much appreciation.
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Aug 10, 2016 9:37 AMby Diana.McCall,What mail account are you using in the iPad Mail app? As I said, mail accounts are not "on" computers or devices. They're on servers that we connect to using apps or mail programs. So, when you send fro Mail like this, it's using the server for the account you've configured as primary. As ShagCA suggested, can you send email with no attachments from the account you're using? If it's Hotmail, you may need to update some settings.
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Aug 10, 2016 9:47 AMby Genki,That's so funny you said that. I was following the directions to something I found on Knowledgeable and it seemed to trigger something. However, I'm not exactly sure why. I clicked on the SMTP and saw that it was On. I then turned On the "Other SMTP Servers" and changed the password to the email account I was sending to". For some reason, this worked. Anyway, everything seems to be working now. Thank you both for all your help.
Directions I followed on Knowledgebase:
If you find you are unable to send email from your iPhone or iPad, it may be because your provider is blocking connections on port 25. To resolve this you need to alter the port that your iPhone or iPad uses to send mail which can be done as follows.
Go to Mail, Contacts, Calendars and select the account you wish to change.
On the next screen, scroll down to the "Outgoing Mail Server" section and select the SMTP server that is listed.
You should now see a Primary Server listed, select this server and on the next screen, change the "Server Port" to 587.
This should now allow you to send emails from your iPhone or iPad.
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Aug 10, 2016 9:59 AMby Diana.McCall,Good. After a tedious search, I found this https://support.office.com/en-us/article/Add-your-Outlook-com-account-to-another -mail-app-73f3b178-0009-41ae-aab1-87b80f… which seems to give the settings for Outlook.com, which has replaced Hotmail. I just wanted to note this for the record, since it's pretty hard to track down.
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Aug 10, 2016 10:04 AMby Genki,Let me also add this link which seemed to solve the problem for me:
http://customer.maginternet.co.uk/knowledgebase/65/Why-cant-I-send-mail-from-my- iPhone-or-iPad.html
Thank you again, Diana, for all your help. I usually like to figure out problems myself, but I had devoted 2 hours to this and I wasn't getting anywhere. The solution is out there, you just need to do some digging.
