HT202794: Get Apple apps for free on your iPhone, iPad, and iPod touch

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Q: Niether iPad Air2 or iPhone 6sPlus Show Apple Apps As Free

On my previous iPad mini, I was able to get Numbers for free.  Now, I can get Numbers from the Cloud download, but ALL other Apple Apps show that I must pay for them.  Pages, Keynote are $9.99 and GarageBand and iMovie are showing $4.99.

 

Same Apple ID in use since 2013 on my first iPod Touch. 

 

So what gives?  Do I need to make a new Apple ID?  Do I need to contact Apple Support or go to an Apple Store to get this resolved?

 

Any thoughts?

iPad Air 2 WiFi, Cellular, iOS 9.3.4

Posted on Aug 10, 2016 10:25 AM

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Q: Niether iPad Air2 or iPhone 6sPlus Show Apple Apps As Free

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Aug 10, 2016 10:37 AM in response to SuckerPunchLtd
    Level 10 (84,964 points)
    iTunes
    Aug 10, 2016 10:37 AM in response to SuckerPunchLtd

    If you've already accepted those apps to your Apple ID they should be available on any other device you're signed into. Can you load them up from iTunes? Alternatively push through with the purchase of the one you actually want to use right now. I suspect you won't be charged, but if you are you can use the report a problem links in your account history or at https://reportaproblem.apple.com to request a refund.

     

    tt2

  • by SuckerPunchLtd,

    SuckerPunchLtd SuckerPunchLtd Aug 10, 2016 10:46 AM in response to turingtest2
    Level 1 (4 points)
    iOS Apps
    Aug 10, 2016 10:46 AM in response to turingtest2

    Thanks for the reply tt2.  Numbers is the only one I've installed so it's the only one showing cloud available.  I suspected I could just install and likely not be charged and if so report a problem and get refunded as you point out and likely that is the route I will go.  Really just want to get the GarageBand and Pages going for some on the road productivity.

     

    Thanks again.

  • by turingtest2,

    turingtest2 turingtest2 Aug 10, 2016 10:50 AM in response to SuckerPunchLtd
    Level 10 (84,964 points)
    iTunes
    Aug 10, 2016 10:50 AM in response to SuckerPunchLtd

    You're welcome.

     

    tt2