recorded iPhone video volume level drops when recording and playing back loud sounds

Hello,


I recently purchased an iPhone SE (from Japan) and realised that the volume on videos tends to suddenly drop.

So far I've found that it only drops when the volume in the video is loud.

An example of this is on an amusement park ride, the volume started out normal, however at the point the ride drops and people start screaming, the video plays as per normal but the volume is suddenly lowered drastically, to the point I can barely hear anything.

Another example is when I recorded a short clip of a local festival and when I played it back later, I could barely hear a thing.
It seems like it only happens on videos recorded with the phone. Other videos I transferred over from my old phone play normally, even the loud ones.


I've checked that my phone wasn't on silent and the volume was maxed.

I've also checked that I didn't turn on sound limiting and soundcheck was off.


This did not happen on my previous phone, an iPhone 5S.


Is there any way to resolve this?

iPhone SE, iOS 9.3.2

Posted on Aug 10, 2016 10:48 AM

Reply
2 replies

Aug 11, 2016 8:32 AM in response to miiin

Hello miiin,

Thank you for using the Apple Support Communities. I know having an issue with volume on videos taken on your iPhone is not what you expect. Based on what you stated, I suggest these steps to narrow down and resolve your issue:

1. Restart your device as the shut down and start up process is important to keep the iOS software running properly, then try taking a new video and test the issue:

Restart your iPhone, iPad, or iPod touch

2. Be sure to keep your devices updated so that you don't miss out on the latest features and fixes for issues like yours.

Update the iOS software on your iPhone, iPad, or iPod touch

3. You can also narrow down if this issue could be with the microphones on your iPhone SE. Make sure any protective case on the iPhone is not blocking them, and follow the steps in this troubleshooting article:

Get help with the microphones on your iPhone, iPad, and iPod touch

Cheers!

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recorded iPhone video volume level drops when recording and playing back loud sounds

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