carlsw39

Q: Time capsule can't be found

I am trying to use my time capsule as a router for Internet. I've connected my cable modem to the time capsule with yellow Ethernet chord. When I go to the AirPort Utility it says "No configured AirPort base stations have been found. AirPort utility will continue searching. Anyone know what I'm doing wrong?

MacBook Air, OS X Yosemite (10.10.5)

Posted on Aug 10, 2016 10:45 AM

Close

Q: Time capsule can't be found

  • All replies
  • Helpful answers

  • by Tesserax,Helpful

    Tesserax Tesserax Aug 10, 2016 11:20 AM in response to carlsw39
    Level 9 (54,025 points)
    Wireless
    Aug 10, 2016 11:20 AM in response to carlsw39

    Any time you change networking hardware, you should perform a complete power recycle of that hardware. Check out the following AirPort User tip for details. Please post back your results.

  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Aug 10, 2016 11:20 AM in response to carlsw39
    Level 10 (104,993 points)
    Wireless
    Aug 10, 2016 11:20 AM in response to carlsw39

    When I go to the AirPort Utility it says "No configured AirPort base stations have been found.

    Is this a new Time Capsule (TC) that has not been setup before?  If yes, a new TC will not appear in AirPort Utility. Click the WiFi icon at the top of the Macs screen and look for a listing of New AirPort Base Station. Just under that heading, click directly on Time Capsule and that will get the setup "wizard" up and running to guide you through the installation.

     

    If your TC is not new, but has been performing another function....or....you have a new modem, or have made other changes on the network.....then you will need to perform a Hard Reset on the TC to get it back to default settings so that it can be reconfigured to work in its new network location.

     

    Once you have performed the Hard Reset, follow the steps in the first paragraph above to get the setup "wizard" up and running.

  • by carlsw39,

    carlsw39 carlsw39 Aug 10, 2016 11:25 AM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Aug 10, 2016 11:25 AM in response to Bob Timmons

    Thanks for the suggestion.  The time capsule isn't new hardware.  I moved and got new internet from a different provider.

     

    As of right now, I think I was able to fix the problem.  Originally I hooked the ethernet from the modem directly to the time capsule, and disconnected my old router.  As it turned out, I needed to leave the connection from the modem to the router intact, and then connect from the router to the time capsule.  Is there a way to cut out the middle man (old router) or is my setup the only way to make this work?

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 10, 2016 11:30 AM in response to carlsw39
    Level 10 (104,993 points)
    Wireless
    Aug 10, 2016 11:30 AM in response to carlsw39

    Is there a way to cut out the middle man (old router

    Possibly, but it would involve performing a Hard Reset on the TC and then setting it up again. This is the way that my TC is set up....it connects directly to a simple modem....which allows the TC to perform as the router for the network.

     

    But, before you do that, it might be a good idea to verify what type of modem that you have. What is the make and model number of your modem?

  • by celliott147,

    celliott147 celliott147 Aug 10, 2016 11:31 AM in response to carlsw39
    Level 4 (1,571 points)
    Apple Watch
    Aug 10, 2016 11:31 AM in response to carlsw39

    So you were using your old router for Wifi and the time capsule was simply a backup device, correct? If so, reset your device as Bob said, and follow his instructions to set up as a new device.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 10, 2016 11:33 AM in response to celliott147
    Level 10 (104,993 points)
    Wireless
    Aug 10, 2016 11:33 AM in response to celliott147

    Let's wait and find out a bit more about the modem. For example, if the modem is delivering a PPPoA connection, the Time Capsule is not compatible with that type of connection. Fibre modem is another potential issue as well, as well as some satellite modems.

  • by crbennett,

    crbennett crbennett Aug 10, 2016 11:47 AM in response to carlsw39
    Level 1 (15 points)
    Wireless
    Aug 10, 2016 11:47 AM in response to carlsw39

    Do you know if you've configured your time capsule with Apple IDs for supporting Bonjour or BackToMyMac? You may have the same issue we're seeing.  Search for this article I posted this morning: "Multiple Airport devices with Apple IDs disappear from shared devices and Airport Configuration software"