Q: Malware Stopping Internet Connection and Anti-Malware Software
Hi! I have a 2015 MacBook Pro that I use for college work, so as you can imagine, I have a lot of important information on it. With that being said, I probably should have been more careful browsing through the internet, but I unfortunately seem to have fallen for a "Java update" Malware trick, and have successfully infected my laptop with Malware.
After reading a few recommendations online, I downloaded MalwareBytes Anti-Malware for free and ran it. It immediately detected the harmful Malware and gave me the option of cleaning my computer of the harmful programs. After it cleaned my computer, it restarted and opened up.
Not only did the Malware not go away, but it got worse: As soon as the screen turned on, a bunch of windows appeared, with statements such as: "accountsd wants to use the "login" keychain." & "com.apple.iCloud.Helper.xpc wants to use the "login" keychain." These windows don't go away when pressing cancel, and I'm afraid to put a password in while my laptop is still affected by the Malware.
Secondly, none of my internet browsers will connect to the internet. Google Chrome no longer loads any pages, and now often needs to be force-quitted to exit. Lastly, MalwareBytes Anti-Malware will no longer open, and immediately goes to "Application Not Responding" when opened.
Can anyone please help me with a solution to this problem? It would be greatly appreciated.
MacBook Pro with Retina display, OS X El Capitan (10.11.6)
Posted on Aug 10, 2016 12:11 PM
Clean OS install and if possible clean install of your applications (from developer websites, and nowhere else) would address that.
It's not impossible but it's insanely complicated to attach this stuff to images, music, movies, and documents (with the exception of word macros but the vast majority of them attack Widows) so that level of restore would be as close as you could get if you wanted your data and I would attack the situation that way, but it's not necessarily the only way to do this.
Posted on Aug 10, 2016 12:35 PM
