Problem updating my pro apps purchased with serial number, not on app store( Final cut X. motion

Question

Level 1

9 points

Problem updating my pro apps purchased with serial number, not on app store( Final cut X. motion

Hi !

I had a macbook pro with 10.7.5 on it. I updated to 10.11.6 but now my Final cut X, motion 5.03 and compressor don't open. A message said that a need the latest version available on app store. The problem is that those apps wasn't purchased on app store. I have a serial number for each of them. How can I update those apps that was not purchased on app store ????

Thank you !!!

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Aug 10, 2016 12:38 PM

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Answer 1

Tom Wolsky

Level 10

152,816 points

Aug 10, 2016 1:07 PM in response to patduval81

The application is only legally for sale on the App Store. Any other sale is fraudulent.

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Answer 2

patduval81 Author

Level 1

9 points

Aug 14, 2016 12:38 PM in response to Tom Wolsky

Hi !

excuse me it was not a serial code it was a redeem code. The problem is that we have a macbook pro that final cut X was installed with a redeem code but we don't know which apple account was used to redeem this code. So we are unable to upgrade our final cut X to work with El Capitan. Is there a way to know which apple ID had installed final cut pro X ?

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