Q: My Apple TV 1st generation cannot log in to my Apple ID iCloud account
Hello ! New problem.
Now, when I want to connect my Apple TV 1st generation to my iCloud account, or when I want to rent a movie from my iCloud account for viewing on my TV, after I have entered my *correct Apple ID & pswd on the Apple TV, I receive on my iPhone a message stating that someone attempts to connect to my iCloud account, I reply "Allow the connection", receive back on the iPhone a 6-digit code which I must enter on the Apple TV. But the Apple TV 1st generation cannot enter any recognition code, there is no space to do that, it just tells me that the pswd is wrong (which it is not!). So the Apple TV fails to log in. After the 4th attempt, the Apple TV tells me that after so many failed attempts, my password is discarded by Apple & I need to connect to my iCloud account from the mac to receive a new pswd. I connected from the mac and saw no mention of any incident. I have signed in for two-factor authentication on 21 july 2016. My list of trusted devices remains unchanged (MacBook Pro, iMac, iPhone and iPad, no Apple TV).
I checked:
That the Apple TV is connected to my home wi-fi network as usual: it is;
That the Apple TV internal software is up to date: it is;
That my home network connects to internet: it does.
Could the two-factor authentication be the cause of my new problem ?
Should I turn it off ?
How can I log-in again my Apple TV 1st generation to my iCloud account ?
TIA (Apple TV 1st generation, MacBook Pro early 2011, iMac id 2011, OS 10.11.6, iPhone 5C, iPad mini 1st generation, iOS 9.3.3)
VIN,Apple TV, 1st generation, with internal HD
Posted on Aug 11, 2016 5:40 AM
Turn off factor authentication while you sign in, you should then be able to re-enable it afterwards.
Posted on Aug 11, 2016 6:31 AM