My daughter gave her iphone 5s to her brother after getting a new phone . He has sucessfully managed to lock it up by forgetting his new passcode ( novelty ) . Cant factory reset as the home button is broken and she cant remember the answer to one of her security questions when I try resetting through her apple id . Any help would be much appreciated , I have enough grey hair
Hi
If your daughter set a rescue email address, she can reset her security questions herself. Follow the instructions here to check whether this option is available to her:
If you forgot the answers to your Apple ID security questions - Apple Support
Otherwise, she will need to contact Apple Support.
Contact information is available here:
Contact Apple for help with Apple ID account security - Apple Support
(I'm afraid that no-one here can resolve the issue for you. You are not talking to Apple here - this is a user-based community).
my son locked up his sisters iphone .
