Valo_Soul

Q: YouTube not working in Safari

10.11.6

iMac 4K, Late 2015.

 

YouTube simply refuses to play the majority of videos (but not all videos), when using SafariScreen Shot 2016-08-11 at 12.22.52 PM.png. It gives me the "loading dots" infinitely. The same videos play in Chrome without issue.

 

The exact same issue occurs on my Macbook Pro 13", late 2014.  I've tried uninstalling Flash, re-installing... Clearing all Flash data entirely... disabling all extensions in Safari, clearing Safari browsing history. Nothing helps.

iMac, OS X El Capitan (10.11.6)

Posted on Aug 11, 2016 8:32 AM

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Q: YouTube not working in Safari

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  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 11, 2016 10:20 AM in response to Valo_Soul
    Level 9 (58,431 points)
    Photos for Mac
    Aug 11, 2016 10:20 AM in response to Valo_Soul

    So you reset and updated the firmware on both the modem and router? If so and you still aren't having luck, try another router. It's clearly something to do with your installation and if it's happening in 3 different Macs then the single thing they have in common is your network.

  • by dialabrain,

    dialabrain dialabrain Aug 11, 2016 10:23 AM in response to Valo_Soul
    Level 5 (6,178 points)
    Mac App Store
    Aug 11, 2016 10:23 AM in response to Valo_Soul

    Are you still on the same ISP you were on when you also had this problem? If so, I would check with them.

  • by Valo_Soul,

    Valo_Soul Valo_Soul Aug 11, 2016 10:37 AM in response to dialabrain
    Level 1 (4 points)
    Desktops
    Aug 11, 2016 10:37 AM in response to dialabrain

    Different ISP.

     

    And now I've just discovered that Spotify web player won't work in Safari. It worked perfectly up until I made all of these changes and resets to Safari, suggested above. :S

  • by dialabrain,

    dialabrain dialabrain Aug 11, 2016 10:46 AM in response to Valo_Soul
    Level 5 (6,178 points)
    Mac App Store
    Aug 11, 2016 10:46 AM in response to Valo_Soul

    Well, I for one am stumped. I don't see how it's possible to have the same problem on three different Macs with two different ISPs at two different locations. Good luck though.

  • by Valo_Soul,

    Valo_Soul Valo_Soul Aug 11, 2016 11:14 AM in response to dialabrain
    Level 1 (4 points)
    Desktops
    Aug 11, 2016 11:14 AM in response to dialabrain

    I don't understand any of it whatsoever. Spotify will work after about 15 minutes of refreshing... and then if I refresh again, it stops working. It just says "Connecting to Spotify" and shows the spinning "loading" icon, and it never connects. Exactly what it does with some YouTube videos.

     

    Chrome runs Spotify perfectly, just like it does Youtube. I just strongly prefer to be able to continue using Safari. This is driving me crazy.

     

     

    EDIT* Now all of a sudden - Spotify web player doesn't work on Chrome either...... what the heck.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 11, 2016 11:23 AM in response to Valo_Soul
    Level 9 (58,431 points)
    Photos for Mac
    Aug 11, 2016 11:23 AM in response to Valo_Soul

    I am at a loss too. The only thing I can think of suggesting is to install a fresh install of OS X on an external HD. This will require available space and the EHD formatted to Mac OS Extended (Journaled) with a GUID partition. Then boot the iMac into the Recovery Partition by holding down Command + R on startup. Then install OS X on the EHD. Next boot from that EHD by holding down Option when rebooting the Mac and selecting the EHD. Then try testing on the fresh install. If YouTube works okay in Safari, this clearly points to a problem with your installation(s) and means they will need to be reformatted and re-installed.

     

    You also mentioned you have a MBP, you could take that to another site and test using their Wi-Fi which would eliminate your ISP and Network issue if the problem persists.

  • by Valo_Soul,

    Valo_Soul Valo_Soul Aug 11, 2016 11:26 AM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Aug 11, 2016 11:26 AM in response to rkaufmann87

    Thank you once more.

     

    As I mentioned; I connected my MBP and iMac to a personal hotspot from my iPhone, which takes my ISP out of the equation. The issue remains.

     

    It's incredibly puzzling... because there is no way all three computers need a complete reformat/install of OSX to make Safari work properly.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 11, 2016 11:30 AM in response to Valo_Soul
    Level 9 (58,431 points)
    Photos for Mac
    Aug 11, 2016 11:30 AM in response to Valo_Soul

    Try the fresh install on an EHD and get back to us.

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