Why is my IPhone 6s not responding when I touch the screen?

Very often when using my phone it becomes non-responsive to touch, freezing and not responding at all. It appears to be a random thing affecting all apps/screens. When it happens, the only thing that seems to work is it to turn it off and back on. I was advised to turn it off overnight, but that has not helped. It is only 1 month out of warranty. :-((

iPhone 6 Plus, iOS 9.3.4

Posted on Aug 11, 2016 12:50 PM

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3 replies

Aug 12, 2016 10:37 AM in response to goldlilocks

Greetings, goldilocks,
Welcome to Apple Support Communities. From your post, your iPhone 6 Plus on iOS 9.3.4 will become unresponsive at times and you have to turn your phone off and on to get it working again. I'll be glad to help you with this problem.
If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch -- Try the steps in this article to make sure everything is working as it should.


Hope this helps!

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Why is my IPhone 6s not responding when I touch the screen?

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