photo books, when will store be open again ?

Question

Level 1

15 points

photo books, when will store be open again ?

I finally finished my first book in Photos. When I went to order it I got a message the store was closed for upgrading, with no hint when it would open. Hours? Days? weeks?

PC and MAC, Mac OS X (10.5.4)

Posted on Aug 11, 2016 3:01 PM

Reply

Answer 1

LarryHN

Level 10

106,142 points

Aug 11, 2016 3:55 PM in response to jimf2338

Lets start with details

You state you have OS X 10.5.4 which does not support the Photos application that you state you have- What version of the OS and of Photos do you have?

Have you verified the print products country in the Photos preferences? and does it match the billing address and shipping address country?

LN

Reply

Answer 2

Old Toad

Level 10

216,100 points

Aug 11, 2016 4:07 PM in response to jimf2338

Check this Apple website to see the status of the Print Products Store: https://www.apple.com/support/systemstatus/

Reply

Answer 3

jimf2338 Author

Level 1

15 points

Aug 12, 2016 7:32 AM in response to LarryHN

I have the latest versions of the OS and Photos. The correct country, USA, is selected in preferences. The store still shows closed when I tried again to order the book. But, I see no discussion or notice of the store being closed elsewhere.

Reply

Answer 4

jimf2338 Author

Level 1

15 points

Aug 12, 2016 7:33 AM in response to Old Toad

thanks I went to this site and the Print Products store shows "green".

Reply

Answer 5

Old Toad

Level 10

216,100 points

Aug 12, 2016 8:45 AM in response to jimf2338

You might try booting into Safe Mode, Mac OS X: Starting up in Safe Mode, and try ordering from there.

Reply