HT204075: If you can’t send or receive email on your Mac

Learn about If you can’t send or receive email on your Mac
scubacarsten
Level 1 (4 points)
Mac OS X

Q: Upgrade to OS X 10.11.6 shot Mail

I have upgraded to OS X 10.11.6 last night and ever since Mail cannot connect to iCloud and other mail servers anymore. Tried all advice I could find but all connections remain down. Bad update?

iMac (27-inch, Late 2012), OS X El Capitan (10.11.6)

Posted on Aug 12, 2016 3:39 AM

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scubacarsten

Q: Upgrade to OS X 10.11.6 shot Mail

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  • by chris_g1,

    chris_g1 chris_g1 Aug 12, 2016 4:15 PM in response to scubacarsten
    Community Specialists
    Aug 12, 2016 4:15 PM in response to scubacarsten

    Hey there scubacarsten! 

     

    I certainly understand how important it is to be getting and sending mail.  Especially getting it going after an update.  There's a few things we can check out.

     

    With the steps you may have tried, have you seen this article: If you can’t send or receive email on your Mac - Apple Support

    If you've done most of the steps, double check the last one to run the Mail Connection Doctor: 

    3. Check your connection in Mail Connection Doctor. It might be able to tell you more about the issue.

     Let us know any results and we can from there. 

     

    Regards.

  • by scubacarsten,

    scubacarsten scubacarsten Aug 13, 2016 12:16 PM in response to chris_g1
    Level 1 (4 points)
    Mac OS X
    Aug 13, 2016 12:16 PM in response to chris_g1

    Hi Chris,

     

    Many thanks for the swift reply. As it turns out, the problem is caused by my router, not the Mac (apparently, it only happened coincidentally at the time of my OS upgrade). I connected my MacBook Air (still on 10.11.3) and got the same problem. For some strange reason, the router only acts up with the Macs, but not the iOS devices. If I use different means of internet connection (i.e. my 4G iPad as Wifi hotspot), all works fine. I have contacted my internet provider, who has provided the router (with integrated cable modem).

     

    Best

    Carsten

  • by Eric Root,

    Eric Root Eric Root Aug 13, 2016 4:25 PM in response to scubacarsten
    Level 9 (69,582 points)
    iTunes
    Aug 13, 2016 4:25 PM in response to scubacarsten

    Try restarting/resetting the router.