po77
Level 1 (5 points)
Apple TV

Q: How to configure AppleTV on dual band WiFi network

Hi,

 

In my home, I have a Hitron CGN3 dual band modem/router installed, which offer both 2.4G and 5G wifi access. However, the dual band seems not fit for airplay as they cannot communicate to each other via dual frequencies.

 

Devices in house:

AppleTV (3rd gen): on 5G

iPhone 5S #1 (version 9.3.4): on 5G

iPhone 5S #2 (version 9.3.4): on 2.4G

AV Receiver: connecting using Ethernet cable

Laptop #1 (windows 7, latest iTune): 2.4G

Laptop #2 (windows 7, latest iTune): 2.4G

 

Communication Facts and Issues:

  • iPhone 5S #1 (on 5G) can reach AppleTV (on 5G) - fine, but iPhone 5S #2 (on 2.4G) cannot see the AppleTV (on 5G)
  • All iPhones and iTunes on laptops can see the AV receiver (on Ethernet cable)
  • All iTunes on laptops (on 2.4G) cannot see the AppleTV (on 5G)

 

I believe Airplay should work in the same network. All my devices connect to the same modem/router, just using dual WiFi bands. Could you please advise that how to configure to enable devices on 2.4G to see AppleTV on 5G using airplay? Except the resolution that I have to put all devices on 2.4G. My laptops don't support 5G network, BTW.

 

Thank you very much.

 

Po

Apple TV, 3rd generation

Posted on Aug 12, 2016 7:11 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (103,341 points)
Apple TV
A:

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

 

  1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
  2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
  3. Restart the Apple TV (Settings > General > Restart).
  4. Restart the Apple TV by removing ALL the cables for 30 seconds.
  5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  6. Restart your mobile device or computer.

 

If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.


If your problem is AirPlaying from a computer, try disabling bluetooth


If you are still having problems, the following article(s) may help you.

 

Troubleshooting AirPlay

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)

 

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

 

When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

Posted on Aug 12, 2016 10:27 AM

Close
po77

Q: How to configure AppleTV on dual band WiFi network

  • All replies
  • Helpful answers

  • by qsszb,

    qsszb qsszb Aug 12, 2016 7:14 AM in response to po77
    Level 3 (518 points)
    iCloud
    Aug 12, 2016 7:14 AM in response to po77

    Had similar issue with my Netgear Virgin Router in the UK. My router had a Guest Network rather than both of the bands running on the same network, so the router was isolating the traffic from 5G to 2.4G. I logged into the router interface and changed the settings about, and it works.

     

    One way to check would see if you have different IP ranges on the devices. i.e. 5g is 192.168.0 and 2.4g is 10.10.0

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 12, 2016 7:25 AM in response to po77
    Level 10 (103,341 points)
    Apple TV
    Aug 12, 2016 7:25 AM in response to po77

    Do you not have the option to make both bands the same network, you shouldn't have an issue if you do.

  • by Rudegar,

    Rudegar Rudegar Aug 12, 2016 7:44 AM in response to po77
    Level 7 (28,319 points)
    Wireless
    Aug 12, 2016 7:44 AM in response to po77

    the term of making both band network be one network is called bridging the routers configuration should have options to have them bridged for most of us with dual band wifi it's 100% transparent same deal with devices connected to wired ethernet and devices connected to wifi

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Aug 12, 2016 8:41 PM in response to po77
    Level 4 (2,825 points)
    Apple TV
    Aug 12, 2016 8:41 PM in response to po77

    As always, have you tried restarting the router, then the Apple TV?

  • by po77,

    po77 po77 Aug 12, 2016 10:24 AM in response to qsszb
    Level 1 (5 points)
    Apple TV
    Aug 12, 2016 10:24 AM in response to qsszb

    Thanks. I checked the network, both bands are running on 192.168.0.*. Maybe something else caused the issue.

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Aug 12, 2016 10:27 AM in response to po77
    Level 10 (103,341 points)
    Apple TV
    Aug 12, 2016 10:27 AM in response to po77

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device or computer.

     

    If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.


    If your problem is AirPlaying from a computer, try disabling bluetooth


    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by po77,

    po77 po77 Aug 12, 2016 10:28 AM in response to Rudegar
    Level 1 (5 points)
    Apple TV
    Aug 12, 2016 10:28 AM in response to Rudegar

    Thank you. Two WiFi bands of my network is running in IP range between 192.168.0.1 and 192.168.0.255. Do you still think I need to do so called bridging?

     

    Thanks again.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 12, 2016 10:30 AM in response to po77
    Level 10 (103,341 points)
    Apple TV
    Aug 12, 2016 10:30 AM in response to po77

    Both bands are on the same network, that aspect is just fine.

  • by po77,

    po77 po77 Aug 12, 2016 8:40 PM in response to Winston Churchill
    Level 1 (5 points)
    Apple TV
    Aug 12, 2016 8:40 PM in response to Winston Churchill

    After restart and resets, the problem is resolved. All devices can connect to AppleTV.

     

    Thanks a lot!