Richard Miller3

Q: Mac Book Pro won't download El Capitan

Hi

 

My wife has a late 2011 MacBook Pro, currently running Mountain Lion, 10.7.5.

 

She wants to up date her Safari browser, currently 6.1.6. According to the directions on the Apple site, they way to do that is to update to El Capitan.

 

I have tried to download that update from the Mac site, but it will not download. I click on the download button, nothing happens.

 

Would appreciate any suggestions.

 

Thanks

 

rlmslo

Posted on Aug 12, 2016 5:59 AM

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Q: Mac Book Pro won't download El Capitan

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  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Aug 15, 2016 6:42 AM in response to Richard Miller3
    Level 5 (7,486 points)
    Mac OS X
    Aug 15, 2016 6:42 AM in response to Richard Miller3

    reboot into safe mode

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    then try the download again

     

    if it fails quit out of the app store

    open the Terminal (type "terminal" w/o the quotes in the spotlight)Screen Shot 2016-08-12 at 9.06.33 AM.png

    and type

    open $TMPDIR../C/

    press return

    delte the folder

    com.apple.appstore

    Screen Shot 2016-08-12 at 9.07.32 AM.png

    quit terminal

    open app store again

     

    it is HIGHLY ADVISED before performing this update you backup your computer before you update.

    it is also advised any device connected to your computer and any 3rd party software is verified to work with this update by inquiring with the developers of the site.

    While sites like "roaring apps" can provide some information on this these sites are often not regulated and can be full of erroneous information and inaccuracies.

  • by macjack,

    macjack macjack Aug 12, 2016 6:09 AM in response to Richard Miller3
    Level 9 (55,694 points)
    Mac OS X
    Aug 12, 2016 6:09 AM in response to Richard Miller3

    Hi Richard, I assume you are trying to download El Capitan from the Mac App Store. If that's the case, I suggest you wait a while and try again. There are often problems with MAS due to bandwidth, If you are using a different site then it is probably an El Capitan update.

     

    EDIT:Also Jimmy has some great suggestions.

  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Aug 15, 2016 6:41 AM in response to macjack
    Level 5 (7,486 points)
    Mac OS X
    Aug 15, 2016 6:41 AM in response to macjack

    [edit] the last paragraph I edited before Mac suggested my suggestions were any good but there are plenty of users here who have updated only to find their printer or some other software is suddenly borked and a backup is worth it's weight in gold.

    Use Time Machine to back up or restore your Mac - Apple Support

  • by Richard Miller3,

    Richard Miller3 Richard Miller3 Aug 15, 2016 6:43 AM in response to JimmyCMPIT
    Level 1 (9 points)
    Mac OS X
    Aug 15, 2016 6:43 AM in response to JimmyCMPIT

    Thanks to all of you for your suggestions.

     

    I had to take the machine to the Apple store-they turned off my vpn and it downloaded w/o a problem.

     

    Again, thanks for your time and expertise.

     

    Richard