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All replies
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Helpful answers
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Aug 12, 2016 8:45 AM in response to Smoke-A-Lotby macjack,Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
No "so called"cleaning utilities should be used on a Mac.
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Aug 12, 2016 8:48 AM in response to Smoke-A-Lotby Limnos,You need to clear files off your computer. I have a 1 TB hard drive and once it got down to 350 GB free I noticed it running slower. Not remarkably but just a bit. 20 is really, really low.
People with small notebook drives often end up having to store their iTunes library on an external drive.
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Aug 12, 2016 10:18 AM in response to Smoke-A-Lotby MichelPM,If you iMac is running low on storage, makes sure it isn't low because of it has a lot of data detritus on it.'
Here are some general tips to keep your Mac's hard drive trim and slim as possible
You should never, EVER let a computer hard drive get completely full, EVER!
With Macs and OS X, you shouldn't let the hard drive get below 15 GBs or less of free data space.
If it does, it's time for some serious hard drive housecleaning.
Follow some of my tips for cleaning out, deleting and archiving data from your Mac's internal hard drive.
Have you emptied your Mac's Trash icon in the Dock?
If you still use iPhoto or Aperture, both have its own trash that needs to be emptied, also.
If you store images in other locations other than iPhoto, then you will have to weed through these to determine what to archive and what to delete.
If you are an iMovie/ Final Cut user, both apps have their own individual Trash location that needs to be emptied, too!
If you use Apple Mail app, Apple Mail also has its own trash area that needs to be emptied, too!
Delete any old or no longer needed emails and/or archive to disc, flash drives or external hard drive, older emails you want to save.
Look through your other Mailboxes and other Mail categories to see If there is other mail you can archive and/or delete.
STAY AWAY FROM DELETING ANY FILES FROM OS X SYSTEM FOLDER!
Look through your Documents folder and delete any type of old useless type files like "Read Me" type files.
Again, archive to disc, flash drives, ext. hard drives or delete any old documents you no longer use or immediately need.
Look in your Applications folder, if you have applications you haven't used in a long time, if the app doesn't have a dedicated uninstaller, then you can simply drag it into the OS X Trash icon. IF the application has an uninstaller app, then use it to completely delete the app from your Mac.
To find other large files, download an app called Omni Disk Sweeper.
Also, Find Any File
http://apps.tempel.org/FindAnyFile/
Typically, iTunes and iPhoto/Photos app/Aperture libraries are the biggest users of HD space.
move these files/data off of your internal drive to the external hard drive and deleted off of the internal hard drive.
If you have any other large folders of personal data or projects, these should be archived or moved, also, to the optical discs, flash drives or external hard drive and then either archived to disc and/or deleted off your internal hard drive.
Moving iTunes library
http://support.apple.com/kb/HT1449
Moving iPhoto/Photos library
http://support.apple.com/kb/PH2506
Moving iMovie projects folder
http://support.apple.com/kb/ph2289
A disclaimer,
Things to consider before moving your iPhoto/Photos Library Folder to a new or external location like an external hard drive.
If you make movies on any iDevices using iMovie for iOS,, then transfer the video footage, the IOS version of iMovie saves the footage as a movie file in IPhoto/Photos for IOS and will automatically get transferred to iPhoto/Photos for the Mac when you upload the video from your iDevice.
Newer versions of iMovie will work and link those video files found in your iPhoto/Photos Library on your Mac, but those links can be lost if you move your iPhoto/Photos library and you will not be able to relink that video afterwards as the current versions of iMovie seem to not have a relink option for the video portion of the files (ironically, current versions of iMovie HAVE the ability to re-link the audio files from the video footage, though (The inability to re-link the video files could be a possible bug or oversight in current versions iMovie).
The lost video links show up as "blacked-out" video blocks with no content.
Before moving the iPhoto/Photos Library
If you make movies with iMovie using iPad or iPhone video then 'Consolidate' the files before you finish. This will gather (albeit by duplicating) all the relevant files in the project in one place. After consolidating/duplicating all of the audio and video footage to a seperate, independent location,it should be safe to move your iPhoto/Photos library.
The potential way to circumvent this issues maybe to try and import iPad and iPhoto/Photos video directly into iMovie which would be another solution.
Good Luck!
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Aug 12, 2016 11:13 AM in response to macjackby Smoke-A-Lot,BELOW IS MY ETRCHECK. I HAVE NO IDEA WHAT ANY OF IT MEANS. YOU HAVE ALL BEEN SO HELPFUL THOUGH!
EtreCheck version: 3.0 (300)
Report generated 2016-08-12 11:05:47
Download EtreCheck from https://etrecheck.com
Runtime 6:29
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
Computer has been acting slower than normal. Often getting the beach ball when opening new apps and windows
MacBook Pro (13-inch, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 192
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
OS X Mavericks 10.9.5 (13F1712) - Time since boot: about 3 hours
FUJITSU MJA2250BH FFS G1 disk0 : (250.06 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (21.66 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5960S ()
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
/etc/hosts - Count: 31
Anywhere
~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder
One unknown file found. [Check files]
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0 - 2013-10-25) [Support]
/System/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-03-23) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-03-23) [Support]
[not loaded] 5 Apple tasks
[loaded] 137 Apple tasks
[running] 42 Apple tasks
[not loaded] 48 Apple tasks
[loaded] 138 Apple tasks
[running] 64 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2011-01-12)
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11)
[loaded] com.adobe.CS5ServiceManager.plist (2011-01-12)
[running] com.brother.LOGINserver.plist (2014-03-20)
[loaded] com.google.keystone.agent.plist (2016-07-11)
[loaded] com.hp.help.tocgenerator.plist (2009-07-28)
[running] com.rim.BBLaunchAgent.plist (2012-07-17)
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]
[loaded] com.adobe.SwitchBoard.plist (2011-01-12)
[failed] com.adobe.fpsaud.plist (2016-04-04)
[loaded] com.google.keystone.daemon.plist (2016-07-11)
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02)
[running] com.rim.BBDaemon.plist (2012-07-17)
[running] com.starfield.backupservice.plist (2013-10-01)
[failed] com.adobe.ARM.[...].plist (2011-05-16)
[loaded] com.apple.SafariBookmarksSyncer.plist (2011-03-25) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!
[running] com.spotify.webhelper.plist (2016-08-11) [Support]
Dropbox Application (/Applications/Dropbox.app)
Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]
Default Browser: 537 - SDK 10.9 (2014-12-12)
Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2012-10-04) [Support]
OfficeLiveBrowserPlugin: 12.3.6 (2013-07-25) [Support]
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]
FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]
Silverlight: 5.1.30317.0 - SDK 10.6 (2014-06-08) [Support]
QuickTime Plugin: 7.7.3 (2016-03-23)
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) Outdated! Update
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2010-04-21)
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]
SharePointBrowserPlugin: 14.4.3 - SDK 10.6 (2014-08-20) [Support]
EPPEX Plugin: 4.1.0.0 (2011-07-26) [Support]
JavaAppletPlugin: 14.9.0 - SDK 10.7 (2011-11-17) Check version
WbeTools64_14: 1.0.23.53 © 2013 - SDK 10.6 (2013-02-08) [Support]
WebEx64: 1.0 - SDK 10.10 (2015-09-29) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
fileEditTool64_15: 1.0.35.65 © 2013 - SDK 10.6 (2013-01-17) [Support]
Open in Internet Explorer - Parallels - http://www.parallels.com (2014-05-09)
Flash Player (2016-04-04) [Support]
Flip4Mac WMV (2012-09-14) [Support]
MacFUSE (2008-12-19) [Support]
Perian (2010-03-17) [Support]
Time Machine not configured!
17% Google Chrome Helper(20)
4% Google Chrome
1% WindowServer
1% kernel_task
0% BBLaunchAgent
4.51 GB Google Chrome Helper(20)
660 MB kernel_task
295 MB Google Chrome
172 MB Dropbox
147 MB Finder
499 MB Free RAM
7.51 GB Used RAM (1.35 GB Cached)
0 B Swap Used
Aug 12, 2016, 10:57:42 AM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-08-12-105742_[redacted].crash
com.etresoft.EtreCheck - /Applications/EtreCheck.app/Contents/MacOS/EtreCheck
Aug 12, 2016, 07:48:49 AM Self test - passed
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Aug 12, 2016 12:21 PM in response to Smoke-A-Lotby Limnos,Your drive is a slow one to start with and is too full. Once the rotational drives get too full not only do they slow down because the computer is taking longer to find space to write the files it constantly writes even when you are not doing anything, it is also using the slower part of your slow drive to do it.
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Aug 12, 2016 12:28 PM in response to Smoke-A-Lotby macjack,As Michael and Llmnos already stated, you need to copy off some data to another disk. The more space the OS has to work in, the more efficient it will be. You also have good directions about how to move some of folders that take up the most space.
Your EC report looks fine as far as I can see, except for the disk space. You are running some apps I’m not familiar with though. When you’ve freed up some more space and when it’s been running for a while, run another EC report.
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Aug 12, 2016 5:37 PM in response to Smoke-A-Lotby BobHarris,You have given over half of your RAM over to Chrome. At the moment you are not using swap, however, your system has only been up for 3 hours. I'm willing to bet that when you run your system longer, you are going to be using swap, which means memory is going to be written to disk. This is going to stress your over-full disk even further.
You might want to keep fewer Chrome tabs open, or even switch to a browser that is less of a resource pig.
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Aug 13, 2016 10:05 AM in response to Smoke-A-Lotby Eric Root,Unless you need it, uninstall the RIM software. It has caused minor problems for some people.
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Aug 16, 2016 8:56 AM in response to macjackby Smoke-A-Lot,I just cleaned up my itunes library and freed up about 35GB of space. Here is my new report... Does anything jump out at you?
Thanks in advance!
EtreCheck version: 3.0 (300)
Report generated 2016-08-16 08:53:17
Download EtreCheck from https://etrecheck.com
Runtime 4:36
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (13-inch, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 193
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
ASUS MX239 1920 x 1080
OS X Mavericks 10.9.5 (13F1712) - Time since boot: less than an hour
FUJITSU MJA2250BH FFS G1 disk0 : (250.06 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (38.12 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5960S ()
Apple Inc. Built-in iSight
HGST G-Drive Mobile USB 1 TB
EFI (disk1s1) <not mounted> : 210 MB
G-DRIVE mobile USB (disk1s2) /Volumes/G-DRIVE mobile USB : 999.86 GB (456.69 GB free)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Logitech USB Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
/etc/hosts - Count: 31
Anywhere
~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder
One unknown file found. [Check files]
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0 - 2013-10-25) [Support]
/System/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-03-23) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-03-23) [Support]
[not loaded] 6 Apple tasks
[loaded] 145 Apple tasks
[running] 33 Apple tasks
[not loaded] 45 Apple tasks
[loaded] 140 Apple tasks
[running] 65 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2011-01-12)
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11)
[loaded] com.adobe.CS5ServiceManager.plist (2011-01-12)
[running] com.brother.LOGINserver.plist (2014-03-20)
[loaded] com.google.keystone.agent.plist (2016-07-11)
[loaded] com.hp.help.tocgenerator.plist (2009-07-28)
[running] com.rim.BBLaunchAgent.plist (2012-07-17)
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]
[loaded] com.adobe.SwitchBoard.plist (2011-01-12)
[loaded] com.adobe.fpsaud.plist (2016-04-04)
[loaded] com.google.keystone.daemon.plist (2016-07-11)
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02)
[running] com.rim.BBDaemon.plist (2012-07-17)
[running] com.starfield.backupservice.plist (2013-10-01)
[failed] com.adobe.ARM.[...].plist (2011-05-16)
[loaded] com.apple.SafariBookmarksSyncer.plist (2011-03-25) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!
[running] com.spotify.webhelper.plist (2016-08-15) [Support]
Dropbox Application (/Applications/Dropbox.app)
Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]
Default Browser: 537 - SDK 10.9 (2014-12-12)
Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2012-10-04) [Support]
OfficeLiveBrowserPlugin: 12.3.6 (2013-07-25) [Support]
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]
FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]
Silverlight: 5.1.30317.0 - SDK 10.6 (2014-06-08) [Support]
QuickTime Plugin: 7.7.3 (2016-03-23)
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) Outdated! Update
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2010-04-21)
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]
SharePointBrowserPlugin: 14.4.3 - SDK 10.6 (2014-08-20) [Support]
EPPEX Plugin: 4.1.0.0 (2011-07-26) [Support]
JavaAppletPlugin: 14.9.0 - SDK 10.7 (2011-11-17) Check version
WbeTools64_14: 1.0.23.53 © 2013 - SDK 10.6 (2013-02-08) [Support]
WebEx64: 1.0 - SDK 10.10 (2015-09-29) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
fileEditTool64_15: 1.0.35.65 © 2013 - SDK 10.6 (2013-01-17) [Support]
Open in Internet Explorer - Parallels - http://www.parallels.com (2014-05-09)
Flash Player (2016-04-04) [Support]
Flip4Mac WMV (2012-09-14) [Support]
MacFUSE (2008-12-19) [Support]
Perian (2010-03-17) [Support]
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 211.08 GB
Destinations:
G-DRIVE mobile USB [Local]
Total size: 999.86 GB
Total number of backups: 7
Oldest backup: 8/16/16, 1:36 AM
Last backup: 8/16/16, 7:43 AM
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 249.20 GB X 3)
39% CalendarAgent
30% Google Chrome Helper(14)
21% Google Chrome
10% WindowServer
4% coreaudiod
2.30 GB Google Chrome Helper(14)
533 MB kernel_task
246 MB mds_stores
213 MB Google Chrome
156 MB Dropbox
3.21 GB Free RAM
4.79 GB Used RAM (1.54 GB Cached)
0 B Swap Used
Aug 16, 2016, 08:15:42 AM Self test - passed
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Aug 16, 2016 11:29 AM in response to Smoke-A-Lotby Eric Root,Looks good. Have you considered removing the RIM software if not needed?