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meljay113
Level 1 (4 points)
iPhone

Q: Cannot receive email on new iPad Air 2, why?

Why can't I receive email on my new iPad Air 2?

Posted on Aug 12, 2016 12:09 PM

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meljay113

Q: Cannot receive email on new iPad Air 2, why?

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  • Helpful answers

  • by chris_g1,

    chris_g1 chris_g1 Aug 13, 2016 9:23 AM in response to meljay113
    Community Specialists
    Aug 13, 2016 9:23 AM in response to meljay113

    Hello meljay113,

    So I understand that you are not receiving emails on your iPad Air 2. There can be a few reasons why this maybe occurring, please try using the steps in the following link to resolve your issue. Get help with Mail on your iPhone, iPad, and iPod touch 

    Confident that you will be able to start receiving your emails again soon! 

     

    Thanks for using Apple Support Communities. Have a great day. 

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 13, 2016 1:30 PM in response to meljay113
    Level 4 (2,820 points)
    Apple TV
    Aug 13, 2016 1:30 PM in response to meljay113

    Please describe your problem in more detail. Is this a new iPad or a new email account, or is it an old account that has suddenly stopped working? If the latter, the settings for your email server may have changed, particularly the SSL and port number.

     

    Sorry. I see that it is a new device. So you're having trouble setting up the account. What service is it? Are to trying to configure IMAP or POP?

  • by Briansyddall,

    Briansyddall Briansyddall Aug 13, 2016 2:29 PM in response to meljay113
    Level 6 (8,058 points)
    Apple Watch
    Aug 13, 2016 2:29 PM in response to meljay113

    Hi

    Go to settings Email accounts delete accounts that are not working

    Then add them back again .

    Cheers

    Brian