Can't Open JPEG/ JPG

Hello all,

I have a conundrum with my photos. For whatever reason I can not open some of my photos. They were taken with the same camera, same memory card e.c.t. Some of the photos uploaded well, some not. They are JPEG files. Can someone give me some details? Is there anyway I can convert the photos to view them?

Thanks!!!

MacBook Air, OS X El Capitan (10.11.5)

Posted on Aug 12, 2016 3:30 PM

Reply
8 replies

Aug 14, 2016 7:30 PM in response to Kylie2525

Several things to try:


(1) Try opening the file(s) in Adobe Acrobat Reader (which is free). If that doesn't work, try using Photoshop (if you have it).

(2) If (1) doesn't work, try to copy one of the damaged files directly from your camera memory card. The card will have several folders, and one of them has the original full jpg files. One or more might have been corrupted in the course of downloading, but the original on the card may be fine.

(3) If (1) and (2) don't work, search online for "repair damaged jpg" and you will see many utilities that can fix or repair damaged jpg files. Some are free, some have "try it for free" deals.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't Open JPEG/ JPG

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.