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Q: what if i cant get in contact with the previous owner?

what if i cant get in contact with the previous owner?

Posted on Aug 12, 2016 8:15 PM

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Q: what if i cant get in contact with the previous owner?

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  • by Niel,

    Niel Niel Aug 12, 2016 8:16 PM in response to Xklusive
    Level 10 (311,823 points)
    Aug 12, 2016 8:16 PM in response to Xklusive

    Then you can’t use that device, unless the Apple ID it’s locked to is yours.

     

    (143989)

  • by pano ,

    pano pano Aug 13, 2016 2:00 AM in response to Xklusive
    Level 1 (4 points)
    Aug 13, 2016 2:00 AM in response to Xklusive

    If you cannot contact the previous owner then the only way to deactivate activation lock is to have the proof of purchase and contact Apple support.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Aug 13, 2016 2:21 AM in response to pano
    Level 9 (77,886 points)
    iTunes
    Aug 13, 2016 2:21 AM in response to pano

    pano wrote:

     

    If you cannot contact the previous owner then the only way to deactivate activation lock is to have the proof of purchase and contact Apple support.

    This does not apply. Taking the device and the original documentation only works when you are the original owner (and so have presumably forgotten your ID) or if the original owner is deceased and you have both original documentation and a death certificate, together with proof that you are now the legitimate owner. If the OP can't contact the original owner there is nothing he can do.