I want to reset my security question but I am stuck at this message

Question

I want to reset my security question but I am stuck at this message

I want to set my security question cuz I made it a long time ago and finally i decided to redeem itunes card, which I did.

then when I want to purchase item, it asked for answers to my security questions.

i managed to go to iforget.apple.com and try changing my security questions, then this message come up

Enter Verification Code

A verification code has been sent to user's iPod. Enter the code to continue.

at first I thought the verification code would be sent to my email, which is my apple ID but it wasn't. and I don't have ipod. (it's iPad). where am I supposed to see this code so that I can reset my security questions to finally buy my favorite game item?

iPad Air, iOS 9.3.4

Posted on Aug 13, 2016 1:49 AM

Reply

Answer 1

steven_a1

Community Specialist

Aug 14, 2016 2:12 PM in response to Ridiculous IOS7

Hi Ridiculous IOS7,

Thanks for your question. From your description above, it sounds like you may have set up two-step verification at one point, which is an alternative to providing the answers to security questions. If you did not see a verification code on your iPad, then you may have used a different device at the time you set this up.

The resource below will explain the two-step verification process in detail. There is a section that explains how to turn this feature off and how to create new security questions.

Frequently asked questions about two-step verification for Apple ID

How do I turn off two-step verification?

Sign in to your Apple ID account page.

In the Security section, Click Edit.

Click Turn Off Two-Step Verification.

Create new security questions and verify your date of birth.

You'll get an email confirming that two-step verification for your Apple ID is off.

You may also need to edit or update other items in your Apple ID account, such as the email rescue address. This resource explains how:

About your Apple ID email addresses

One more resource for you explains how to edit or update your Apple ID account billing information if needed to purchase your game.

Change or remove your Apple ID payment information

Enjoy the rest of your day!

Reply