I'm getting billed for a product I didn't purchase

Question

Level 1

10 points

I'm getting billed for a product I didn't purchase

Please Help!!!

I recently got an email/invoice from Apple saying that I'm getting billed for a product. I didn't purchase this product, nor was this purchase even made on my Iphone.This purchase from the Itunes store was made on somebody else's phone (who I have no idea who they are), yet I am getting billed for their purchase?

Luckily, no money has been taken out of my bank account because I've never bought from the Itunes store, etc so my bank details aren't linked up to it. But I'm just concerned to why I'm getting billed for somebody else's purchase and how do I cancel/stop from getting billed for this product?

iPhone 5s, iOS 9.3.4

Posted on Aug 13, 2016 3:43 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Aug 13, 2016 3:46 AM in response to delyth98

You are sure that it was a genuine email from Apple and not a phishing attempt trying to get your account and payment details ?

Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)

If it's a genuine email and it shows on your account's purchase history, and nobody else has access to your account or devices/computers, then contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com - after changing it : What to do after you change your Apple ID email address or password - Apple Support.

If it is a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.

If it's a phishing attempt and you clicked on the link in the email and entered your account id and password then change your password immediately

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Answer 2

delyth98 Author

Level 1

10 points

Aug 13, 2016 4:27 AM in response to King_Penguin

Thank you!

After reading through the information about phishing email links that you provided, it helped me notice that it's a phishing email and I've forwarded the email to Apple.

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