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Automatic opening windows for and download of AMC

Hi All. While I'm using Safari windows keep popping up for and it keeps automatically downloading Advanced Mac Cleaner. Between 12:30 and 4:00 windows popped up and it downloaded six times and I was nowhere near any related site. I was reading forums and real estate sites. The window pops up and it starts downloading. Then I have to discard the download. Does anybody know how to stop this? I'm using Safari 5.1.10 on OSX 10.6.8. TIA

Posted on Aug 13, 2016 3:41 AM

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Question marked as Best reply

Posted on Aug 13, 2016 5:15 AM

Please run EtreCheck and update the report here. We will help you to remove it step by step.

http://etresoft.com/etrecheck

7 replies

Aug 13, 2016 2:45 PM in response to SeptQ

Hi SeptQ. Thanks for the reply. By the way I also keep getting windows trying to get me to download Reimage and windows telling me that my subscription to Macafee has expired and trying to get me to renew it ( I never had one. ) and windows trying to get me to download MacKeeper. Also I keep getting windows purporting to be from Apple Support with a real looking Apple title bar originally telling me that I had 3 viruses but now saying that I have four and that I should download MacKeeper to rectify the problem. I find it hard to believe that Apple monitors my Mac for viruses and especially that it recommends downloading ang running an application that isn't in the App Store. all this started after I stupidly downloaded, installed and ran MacKeeper.


Below is the report from EtreCheck:


EtreCheck version: 2.9.13 (267)

Report generated 2016-08-13 16:36:50

Download EtreCheck from https://etrecheck.com

Runtime 1:04

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Click the [Check files] link for help with unknown files.


Problem: Other problem


Hardware Information:

MacBook (13-inch Mid 2007)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook - model: MacBook2,1

1 2.16 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM

BANK 0/DIMM0

2 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 667 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 405


Video Information:

GMA 950 - VRAM: spdisplays_integrated_vram

Color LCD 1280 x 800

spdisplays_display_connector


System Software:

OS X Snow Leopard 10.6.8 (10K549) - Time since boot: about one day


Disk Information:

Hitachi HTS543216L9SA02 disk0 : (149.05 GB) (Rotational)

- (disk0s1) <not mounted> : 210 MB

Jon's MacBook (disk0s2) / : 159.70 GB (84.99 GB free)


USB Information:

Micron Built-in iSight

Apple Computer Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. Bluetooth USB Host Controller


Adware:

~/Library/LaunchAgents/com.ShoppyTool.agent.plist

~/Library/LaunchAgents/com.Software-Updater.agent.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

~/Library/LaunchAgents/com.mediahm.operator.update.plist

5 adware files found. [Remove]


Unknown Files:

~/Library/LaunchAgents/com.techy.mohlp.plist

~/Library/Application Support/mo/mohlp.app/Contents/MacOS/mohlp

One unknown file found. [Check files]


Kernel Extensions:

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-08-02) [Support]

[not loaded] com.roxio.TDIXController (1.7 - 2016-08-02) [Support]


/System/Library/Extensions

[not loaded] com.deepseasoftware.driver.CDSDAudioCaptureSupport (1.2 - 2016-03-22) [Support]


System Launch Agents:

[not loaded] 3 Apple tasks

[loaded] 64 Apple tasks

[running] 6 Apple tasks


System Launch Daemons:

[not loaded] 49 Apple tasks

[loaded] 90 Apple tasks

[running] 28 Apple tasks


Launch Agents:

[loaded] com.google.keystone.agent.plist (2016-07-29) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-29) [Support]


User Launch Agents:

[running] com.ShoppyTool.agent.plist (2016-07-30) Adware! [Remove]

/Applications/ShoppyTool/ShoppyTool

[failed] com.Software-Updater.agent.plist (2016-07-30) Adware! [Remove]

/Applications/Software-Updater/Software-Updater

[failed] com.jdibackup.ZipCloud.autostart.plist (2016-08-06) Adware! [Remove]

[failed] com.jdibackup.ZipCloud.notify.plist (2016-08-06) Adware! [Remove]

[failed] com.mediahm.operator.update.plist (2016-08-13) Adware! [Remove]

~/Library/Application Support/mediahm/mediahm.app/Contents/MacOS/Installer

[failed] com.pcv.hlpramcn.plist (2016-03-08) [Support]

[failed] com.techy.mohlp.plist (2016-03-08) [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

GetBackupAgent Application (/Applications/Toast 10 Titanium/Get Backup 2 RE.app/Contents/Resources/GetBackupAgent.app)

Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)


Other Apps:

[running] [0x0-0x87cc7c4].com.appleclub.ScamZapper

[running] [0x0-0x8e30e28].com.etresoft.EtreCheck

[running] [0x0-0x9009].com.google.GoogleDrive

[running] [0x0-0xa00a].com.getdropbox.dropbox

[running] [0x0-0xe00e].com.microsoft.autoupdate.fba

[loaded] 216 Apple tasks

[running] 61 Apple tasks


Internet Plug-ins:

googletalkbrowserplugin: 5.38.6.0 - SDK 10.8 (2014-10-28) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

QuickTime Plugin: 7.6.6 (2016-03-05)

JavaAppletPlugin: 13.9.8 - SDK 10.6 (2016-03-05) Check version

o1dbrowserplugin: 5.38.6.0 - SDK 10.8 (2016-08-13) [Support]


Safari Extensions:

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-07-29)

ScamZapper - Apple Club - https://sites.google.com/site/appleclubfhs/downloads/scamzapper-info (2016-07-24)

Search Tech (2016-07-30)


Audio Plug-ins:

iSightAudio: 7.6.6 (2016-03-05)


3rd Party Preference Panes:

Flash Player (2016-06-28) [Support]


Time Machine:

Time Machine information requires OS X 10.8 "Mountain Lion" or later.


Top Processes by CPU:

17% WebProcess

4% WindowServer

4% PluginProcess

3% coreservicesd

2% Safari


Top Processes by Memory:

1.08 GB WebProcess

102 MB Safari

94 MB Google Drive

53 MB Finder

49 MB mds


Virtual Memory Information:

518 MB Free RAM

2.49 GB Used RAM

987 MB Swap Used


Diagnostics Information:

Aug 13, 2016, 04:32:37 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-163237_[redacted]. crash

/Applications/Software-Updater/Software-Updater

Aug 13, 2016, 04:22:36 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-162236_[redacted]. crash

Aug 13, 2016, 04:19:37 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-161937_[redacted].crash

com.fuzeday.Installer - ~/Library/Application Support/mediahm/mediahm.app/Contents/MacOS/Installer

Aug 13, 2016, 04:12:35 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-161235_[redacted]. crash

Aug 13, 2016, 04:02:34 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-160234_[redacted]. crash

Aug 13, 2016, 03:52:33 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-155233_[redacted]. crash

Aug 13, 2016, 03:42:32 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-154232_[redacted]. crash

Aug 13, 2016, 03:32:31 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-153231_[redacted]. crash

Aug 13, 2016, 03:22:30 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-152230_[redacted]. crash

Aug 13, 2016, 03:12:30 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-151230_[redacted]. crash

Aug 13, 2016, 03:02:29 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-150229_[redacted]. crash

Aug 13, 2016, 02:52:29 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-145229_[redacted]. crash

Aug 13, 2016, 02:42:27 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-144227_[redacted]. crash

Aug 13, 2016, 02:32:37 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-143237_[redacted]. crash

Aug 13, 2016, 02:22:27 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-142227_[redacted]. crash

Aug 13, 2016, 11:02:21 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-110221_[redacted]. crash

Aug 13, 2016, 10:52:20 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-105220_[redacted]. crash

Aug 13, 2016, 10:42:15 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-104215_[redacted]. crash

Aug 13, 2016, 10:32:13 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-103213_[redacted]. crash

Aug 13, 2016, 10:01:08 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-100108_[redacted]. crash

Aug 13, 2016, 09:51:15 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-095115_[redacted]. crash

Aug 13, 2016, 04:07:35 AM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-040735_[redacted].crash

Aug 13, 2016, 01:36:48 AM /Library/Logs/DiagnosticReports/ksfetch_2016-08-13-013648_[redacted].crash

/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS /ksfetch

Aug 13, 2016, 01:36:48 AM /Library/Logs/CrashReporter/ksfetch_2016-08-13-013648_[redacted].crash

Aug 12, 2016, 02:09:40 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-12-140940_[redacted].crash

Aug 12, 2016, 01:41:21 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-12-134121_[redacted].crash

Aug 12, 2016, 01:37:47 PM Self test - passed

Aug 11, 2016, 08:28:35 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-11-202835_[redacted].crash


I already see some issues. I had a ShoppyTool Safari extension that I uninstalled. I guess that I had more ShoppyTool stuff that I didn't know about. I will remove what they suggest and report back. Thanks for the suggestion.

Aug 13, 2016 8:54 PM in response to Igor_G5

Hi lgor_G5,


Please try to remove below adwares files on your Mac and then reboot system.


~/Library/LaunchAgents/com.ShoppyTool.agent.plist

~/Library/LaunchAgents/com.Software-Updater.agent.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

~/Library/LaunchAgents/com.mediahm.operator.update.plist

~/Library/LaunchAgents/com.techy.mohlp.plist

~/Library/LaunchAgenets/com.pcv.hlpramcn.plist

Aug 14, 2016 3:43 AM in response to SeptQ

Yeah. I already did that and it worked. There is one questionable item left that I can't find. I did all kinds of searches for it with no luck. It's not the unknown file. It's under user launch agents. I made it Bold, Italic, Underlined to make it easier to spot.


See the report below:


EtreCheck version: 3.0 (300)

Report generated 2016-08-13 22:01:37

Download EtreCheck from https://etrecheck.com

Runtime 3:31

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information:

MacBook (13-inch Mid 2007)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook - model: MacBook2,1

1 2.16 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM

BANK 0/DIMM0

2 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 667 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 406


Video Information:

GMA 950 - VRAM: spdisplays_integrated_vram

Color LCD 1280 x 800

spdisplays_display_connector


System Software:

OS X Snow Leopard 10.6.8 (10K549) - Time since boot: about one day


Disk Information:

Hitachi HTS543216L9SA02 disk0 : (149.05 GB) (Rotational)

- (disk0s1) <not mounted> : 210 MB

Jon's MacBook (disk0s2) / : 159.70 GB (80.76 GB free)


USB Information:

Iomega Iomega eGo HDD 298.09 GB

- (disk1s1) <not mounted> : 32 KB

iomega 1 (disk1s3) /Volumes/iomega 1 : 64.42 GB (64.37 GB free)

Mac HD (disk1s5) /Volumes/Mac HD : 255.38 GB (148.89 GB free)

Micron Built-in iSight

Apple Computer Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. Bluetooth USB Host Controller


Unknown Files:

~/Library/Safari/Extensions/Search Tech.safariextz

One unknown file found. [Check files]


Kernel Extensions:

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.7 - 2016-03-17) [Support]


/System/Library/Extensions

[not loaded] com.deepseasoftware.driver.CDSDAudioCaptureSupport (1.2 - 2016-03-22) [Support]


System Launch Agents:

[not loaded] 3 Apple tasks

[loaded] 64 Apple tasks

[running] 6 Apple tasks


System Launch Daemons:

[not loaded] 49 Apple tasks

[loaded] 92 Apple tasks

[running] 26 Apple tasks


Launch Agents:

[loaded] com.google.keystone.agent.plist (2016-07-29)


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-06-28)

[loaded] com.google.keystone.daemon.plist (2016-07-29)


User Launch Agents:

[failed] com.pcv.hlpramcn.plist (2016-03-08)


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

GetBackupAgent Application (/Applications/Toast 10 Titanium/Get Backup 2 RE.app/Contents/Resources/GetBackupAgent.app)

Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)


Internet Plug-ins:

googletalkbrowserplugin: 5.38.6.0 - SDK 10.8 (2014-10-28) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

QuickTime Plugin: 7.6.6 (2016-03-05)

JavaAppletPlugin: 13.9.8 - SDK 10.6 (2016-03-05) Check version

o1dbrowserplugin: 5.38.6.0 - SDK 10.8 (2016-08-13) [Support]


Safari Extensions:

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-07-29)

ScamZapper - Apple Club - https://sites.google.com/site/appleclubfhs/downloads/scamzapper-info (2016-07-24)

Search Tech (2016-07-30)


Audio Plug-ins:

iSightAudio: 7.6.6 (2016-03-05)


3rd Party Preference Panes:

Flash Player (2016-06-28) [Support]


Time Machine:

Time Machine information requires OS X 10.8 "Mountain Lion" or later.


Top Processes by CPU:

48% WebProcess(2)

6% Safari

4% WindowServer

1% PluginProcess

1% fontd


Top Processes by Memory:

1.61 GB WebProcess(2)

74 MB PluginProcess

61 MB Safari

53 MB iTunes

33 MB WindowServer


Virtual Memory Information:

134 MB Free RAM

2.87 GB Used RAM

5.08 GB Swap Used


Diagnostics Information:

Aug 13, 2016, 09:49:25 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-214925_[redacted].crash

com.fuzeday.Installer - ~/Library/Application Support/mediahm/mediahm.app/Contents/MacOS/Installer

Aug 13, 2016, 09:18:04 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-211804_[redacted].crash

Aug 13, 2016, 08:46:56 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-204656_[redacted].crash

Aug 13, 2016, 08:14:55 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-201455_[redacted].crash

Aug 13, 2016, 07:14:09 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-191409_[redacted].crash

Aug 13, 2016, 05:53:56 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-175356_[redacted].crash

Aug 13, 2016, 05:47:20 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-174720_[redacted].crash

Aug 13, 2016, 05:47:10 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-174710_[redacted].crash

Aug 13, 2016, 05:46:40 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-174640_[redacted].crash

Aug 13, 2016, 05:45:53 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-174553_[redacted].crash

Aug 13, 2016, 05:45:42 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-174542_[redacted].crash

Aug 13, 2016, 05:45:17 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-174517_[redacted].crash

Aug 13, 2016, 05:45:07 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-174507_[redacted].crash

Aug 13, 2016, 04:52:39 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-165239_[redacted]. crash

/Applications/Software-Updater/Software-Updater

Aug 13, 2016, 04:42:38 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-164238_[redacted]. crash

Aug 13, 2016, 04:32:37 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-163237_[redacted]. crash

Aug 13, 2016, 04:22:36 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-162236_[redacted]. crash

Aug 13, 2016, 04:19:37 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-161937_[redacted].crash

Aug 13, 2016, 04:12:35 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-161235_[redacted]. crash

Aug 13, 2016, 04:02:34 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-160234_[redacted]. crash

Aug 13, 2016, 03:52:33 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-155233_[redacted]. crash

Aug 13, 2016, 03:42:32 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-154232_[redacted]. crash

Aug 13, 2016, 03:32:31 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-153231_[redacted]. crash

Aug 13, 2016, 03:22:30 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-152230_[redacted]. crash

Aug 13, 2016, 03:12:30 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-151230_[redacted]. crash

Aug 13, 2016, 03:02:29 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-150229_[redacted]. crash

Aug 13, 2016, 02:52:29 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-145229_[redacted]. crash

Aug 13, 2016, 02:42:27 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-144227_[redacted]. crash

Aug 13, 2016, 02:32:37 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-143237_[redacted]. crash

Aug 13, 2016, 02:22:27 PM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-142227_[redacted]. crash

Aug 13, 2016, 11:02:21 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-110221_[redacted]. crash

Aug 13, 2016, 10:52:20 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-105220_[redacted]. crash

Aug 13, 2016, 10:42:15 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-104215_[redacted]. crash

Aug 13, 2016, 10:32:13 AM ~/Library/Logs/DiagnosticReports/Software-Updater_2016-08-13-103213_[redacted]. crash

Aug 13, 2016, 04:07:35 AM ~/Library/Logs/DiagnosticReports/Installer_2016-08-13-040735_[redacted].crash

Aug 13, 2016, 01:36:48 AM /Library/Logs/DiagnosticReports/ksfetch_2016-08-13-013648_[redacted].crash

/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS /ksfetch

Aug 13, 2016, 01:36:48 AM /Library/Logs/CrashReporter/ksfetch_2016-08-13-013648_[redacted].crash

Aug 12, 2016, 02:09:40 PM ~/Library/Logs/DiagnosticReports/Installer_2016-08-12-140940_[redacted].crash

Aug 12, 2016, 01:41:21 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-12-134121_[redacted].crash

Aug 12, 2016, 01:37:48 PM Self test - passed

Aug 11, 2016, 08:28:35 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-11-202835_[redacted].crash

Automatic opening windows for and download of AMC

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