Unable to Update iCloud for Windows

Question

Unable to Update iCloud for Windows

I'm unable to update the iCloud Control Panel for Windows. I currently have version 3.1.0.40 and am trying to update to the latest version. I have Windows 7.

Here is what I have tried:

Downloading iCloud for Windows from Apple's website
Running Apple Software Update and letting it try to install the update
Running Apple Software Update and going to Tools > Download Only, then manually running the installer

They all produce a similar error message:

When running the installer manually, the step that the installer always gets hung up on is "Removing backup files." Based on this information, what can I do to get it to update?

Posted on Aug 13, 2016 5:02 PM

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Answer 1

Aug 13, 2016 5:07 PM in response to stevejobsfan0123

You may have to disable your security software temporarily.

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Answer 2

Aug 13, 2016 5:11 PM in response to Carolyn Samit

Thanks Carolyn,

Security software and Windows Firewall were off when I tried this, no avail.

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Answer 3

djpenn

Level 1

68 points

Aug 18, 2016 10:38 AM in response to stevejobsfan0123

Try this...

Quit all running programs. Go to Start menu > Run > type in %TEMP% > click OK. Type Ctrl+A, then tap Delete to move everything in there to the recycle bin (it's okay; these are temp files which *should* be cleaned up by the creator program; Disk Cleanup also deletes any file in here which is more than 2 weeks old).

Then do the same thing in C:/Windows/Temp. If any programs are running when you do this, you won't be able to delete all of them and you will have to click Skip on some of the files (e.g., McAfeeLogs will not delete from %TEMP% as long as the agent or VirusScan or Host IPS is running). You should end up with maybe 5 or 6 files remaining. Then reboot, and then right click on the installer and select "Run as administrator". Does that work?

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Answer 4

Aug 15, 2016 5:08 PM in response to djpenn

Unfortunately, I did this to the letter - trashed all files in the two directories, rebooted, right clicked on the iCloud installer and chose "Run as Administrator" - but it still gives me a similar error message at the "removing backup files" stage and never completes.

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Answer 5

djpenn

Level 1

68 points

Aug 16, 2016 5:54 PM in response to stevejobsfan0123

I forgot to ask... did you uninstall the old version first? And are you running Windows 7 64-bit or 32-bit?

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Answer 6

Aug 16, 2016 10:10 PM in response to djpenn

I did not uninstall the old version first, I will try that. I am pretty sure it's 64-bit. I will double-check when I get back to the computer tomorrow night.

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Answer 7

Aug 18, 2016 10:38 AM in response to djpenn

Great news!

I confirmed that it is 64-bit. Then I tried your suggestion of uninstalling the old version and running the installer again, and it successfully installed.

Thank you for all your help.

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Answer 8

djpenn

Level 1

68 points

Aug 18, 2016 5:55 PM in response to stevejobsfan0123

Great to hear! Because it would have gotten progressively uglier 😉

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Answer 9

Aug 18, 2016 6:32 PM in response to djpenn

I can imagine! 😁

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