jkgoodm
Level 1 (4 points)
Mac OS X

Q: AppleMail with Google Mail Causing Shut Down

Hi,

 

I am using an iMac late 2012 and I started having issues where the iMac was completely shutting off with no warning (like pulling the power plug).  The shut off would then not even respond to the power button, I would have to unplug the system for a few seconds and plug back in just to get it to restart.

 

After several hardware tests, safe mode boots and multiple reinstallation's of everything I was able to isolate this problem to my Apple Mail beginning to download my emails from a Google Apps Email account.  Its hard to imagine but it does seem that some corrupted email is causing the whole system to shut down.  

 

Has anyone experienced this or have any ideas on what I can do to try to get this working again?

 

Also, in case a suggested solution from one of you doesn't work or so I can continue to test what may resolve the issue, can someone give me a list of the files I need to delete from the library (or elsewhere) in order to completely restore Apple Mail to a freshly installed state removing all account info and downloaded emails in the event I need to do that from safe mode again?

 

Thanks.

iMac, OS X El Capitan (10.11.6)

Posted on Aug 13, 2016 5:39 PM

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jkgoodm

Q: AppleMail with Google Mail Causing Shut Down

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  • by Eric Root,

    Eric Root Eric Root Aug 14, 2016 8:27 PM in response to jkgoodm
    Level 9 (69,623 points)
    iTunes
    Aug 14, 2016 8:27 PM in response to jkgoodm

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly