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My second generation Apple TV will not update when connected to iTunes. A message appears that says I don't have the version of iTunes, which I do. Please help!

How do you make it work?

MacBook Air, iOS 4.3.3

Posted on Aug 13, 2016 11:06 PM

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Posted on Aug 14, 2016 3:29 AM

If your Apple TV fails to restore through iTunes……..


  • Check that you have correctly followed the instructions for your model of Apple TV.
  • If not already, try using a powered USB port.
  • Repeat the process but this time try connecting the cable while iTunes is closed.
  • Repeat the process with another cable.
  • Try restoring the Apple TV on another computer in another location.
1 reply
Question marked as Best reply

Aug 14, 2016 3:29 AM in response to donny1107

If your Apple TV fails to restore through iTunes……..


  • Check that you have correctly followed the instructions for your model of Apple TV.
  • If not already, try using a powered USB port.
  • Repeat the process but this time try connecting the cable while iTunes is closed.
  • Repeat the process with another cable.
  • Try restoring the Apple TV on another computer in another location.

My second generation Apple TV will not update when connected to iTunes. A message appears that says I don't have the version of iTunes, which I do. Please help!

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