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Q: Iphone6 keeps freezing even after restore

My iphone6 touch screen has been unresponsive and at times acts possessed opening and closing apps and pressing other random things without me touching the screen.

 

I have done a backup and restored the iphone to factory settings, then restored from backup. My sister who used to work at apple genius bar told me that my backup is corrupted and I need to restore the phone like its brand new.

 

My question is, how do I do this without losing all the data on my apps (in particular all the documents/PDF's I've saved in ibooks), my contact list etc If I have my apps backed up on itunes, can I sync them back onto my phone without losing all the data, but also without having to use the same "corrupted backup"? Hope that makes sense.

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Aug 13, 2016 11:30 PM

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