Apple Event: May 7th at 7 am PT
HI, I'm trying to disable kernel_task because it's using up my CPU, but I can't find the IOPlatformPluginFamily.kext folder that will help me move it and solve the problem. Can someone tell me how/why it's missing and how I get it back? Thanks.
My model identifier is a MacBook Pro 9,2
MacBook Pro
You really don't want to move it.
It's in /System/Library/Extensions
Thanks for replying so quickly, but i want to move a file inside it to fix the kernel_task. And no, it's not in there, that's why I asked the question.
There is no folder. It's a kernel extension.
Yes, but you should be able to view the contents of it, which is what I want to do, and then move and backup files within that. My problem is just to find the missing IOPlatformPlugin kext, do you know where it could've gone?
No. It can't have moved by itself. You can download EasyFind from the App Store and see if you can locate it. However, if it's not where it should be changing it wouldn't affect anything.
Which version of OSX are you running and what makes you think modifying it will fix anything?
Okay, I'll download that. I'm running version 10.11.14.
Well I googled how to remove kernel_task from using up so much CPU and slowing down my Mac, and the solution I found said that after rebooting in Recovery mode and disabling SIP you needed to go into the contents of IOPlatformPluginFamily.kext, then into PlugIns, then into the contents of ACPI_SMC_PlatformPlugin.kext and into Resources and then backup and move the .plist. After a reboot and enabling of SIP this should be solved. Quite a few other solutions I found also suggested this. What do you think?
Personally I think it's a very bad idea. Which is why I said you really don't want to move it.
Any reason you haven't updated to 10.11.6? If not, I would run the combo update…
Download OS X El Capitan 10.11.6 Combo Update
if you don't want to update, you can run…
Well how else do you suggest I solve kernel_task? Every solution said to move and backup the files inside the .kext......
As I said, try running one of the combo updaters first. The kernel_task can be high for a number of reasons. Where did you read this was a solution?
http://blog.viktorpetersson.com/post/136535061619/how-to-fix-kerneltask-cpu-usag e-on-el-capitan
https://www.reddit.com/r/osx/comments/3esdyq/osx_el_capitan_high_cpu_on_kernel_t ask/
Problem with Kernel Task - El Capitan
http://forums.macrumors.com/threads/how-to-solve-kernel_task-high-cpu-usage.1706 948/page-3
I'll update now, thanks.
Also, before you go hacking the OS, run EtreCheck and post the results.
I have updated and kernel_task is still a problem. EasyFind also didn't locate the .kext. What exactly is your solution for stopping kernel_task? Have you had the problem before?
EtreCheck version: 3.0 (300)
Report generated 2016-08-14 19:53:53
Download EtreCheck from https://etrecheck.com
Runtime 12:15
Performance: Poor
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Computer is too slow
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 843
Video Information:ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software:ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour
Disk Information:ⓘ
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (244.14 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Seagate Expansion 2 TB
EFI (disk2s1) <not mounted> : 210 MB
Seagate Expansion Drive (disk2s2) /Volumes/Seagate Expansion Drive : 2.00 TB (1.38 TB free)
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Configuration files:ⓘ
/etc/sysctl.conf - File exists but not expected
Gatekeeper:ⓘ
Mac App Store and identified developers
Adware:ⓘ
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
~/Library/Safari/Extensions/Searchme.safariextz
2 adware files found. [Remove]
Unknown Files:ⓘ
/Library/LaunchAgents/cn.com.zte.mobile.usbswapper.plist
/Applications/Join Me.app/Contents/Resources/Mac_SwapperDemonForMobile.app/Contents/MacOS/Mac_Swap perDemonForMobile
One unknown file found. [Check files]
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.1 - 2016-08-14) [Support]
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.1 - 2016-08-14) [Support]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 157 Apple tasks
[running] 49 Apple tasks
[killed] 26 Apple tasks
26 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 43 Apple tasks
[loaded] 157 Apple tasks
[running] 74 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
Launch Agents:ⓘ
[failed] cn.com.zte.mobile.usbswapper.plist (2010-04-29)
[running] com.jamfsoftware.jamf.agent.plist (2016-02-23) [Support]
[running] com.papercut.client.plist (2015-12-16)
Launch Daemons:ⓘ
[failed] cn.com.zte.PPPMonitor.plist (2009-08-27) - /Library/Application Support/ZTE_Mobile/PPPMonitordForMobile: Executable not found!
[loaded] com.adobe.fpsaud.plist (2016-04-05)
[failed] com.jamfsoftware.jamf.daemon.plist (2016-02-23) - /usr/local/jamf/bin/jamf: Executable not found!
[not loaded] com.jamfsoftware.startupItem.plist (2016-02-23)
[failed] com.jamfsoftware.task.1.plist (2016-02-23) - /usr/local/jamf/bin/jamf: Executable not found!
[failed] com.jamfsoftware.task.checkForTasks.plist (2016-02-24) - /usr/local/jamf/bin/jamf: Executable not found!
[loaded] com.macpaw.CleanMyMac2.Agent.plist (2015-01-27) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-05-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02)
[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-04-20) - /Applications/Tunnelblick.app/Contents/Resources/tunnelblickd: Executable not found!
User Launch Agents:ⓘ
[loaded] com.bittorrent.uTorrent.plist (2016-05-16) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12)
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-05-11) [Support]
[running] com.spigot.ApplicationManager.plist (2016-05-16) Adware! [Remove]
~/Library/Application Support/Spigot/ApplicationManager
[running] com.spotify.webhelper.plist (2016-08-14) [Support]
[failed] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-03-31) - /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh: Executable not found!
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]
QuickTime Plugin: 7.7.3 (2016-08-14)
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-08) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-08-14)
SharePointBrowserPlugin: 14.5.4 - SDK 10.6 (2015-08-17) [Support]
Silverlight: 5.1.20913.0 - SDK 10.6 (2014-02-10) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-04-23) Check version
Safari Extensions:ⓘ
iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2014-02-26)
Searchme - Spigot, Inc. - http://www.spigot.com/ (2016-01-29) Adware! [Remove]
3rd Party Preference Panes:ⓘ
Flash Player (2016-04-05) [Support]
Time Machine:ⓘ
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 254.74 GB
Destinations:
Seagate Expansion Drive [Local]
Total size: 2.00 TB
Total number of backups: 15
Oldest backup: 21/02/2015, 12:08 AM
Last backup: 14/03/2016, 1:08 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU:ⓘ
12% Finder
4% WindowServer
3% Google Chrome Helper(28)
3% com.apple.prefs.backup.remoteservice
2% kernel_task
Top Processes by Memory:ⓘ
1.52 GB Google Chrome Helper(28)
524 MB kernel_task
365 MB softwareupdated
176 MB mdworker(10)
123 MB Google Chrome
Virtual Memory Information:ⓘ
29 MB Free RAM
3.97 GB Used RAM (562 MB Cached)
62 MB Swap Used
Diagnostics Information:ⓘ
Aug 14, 2016, 06:35:44 PM Self test - passed
Aug 14, 2016, 04:32:11 PM ~/Library/Logs/DiagnosticReports/findNames_2016-08-14-163211_[redacted].crash
/System/Library/Services/AppleSpell.service/Contents/MacOS/findNames
Aug 12, 2016, 07:04:36 PM /Library/Logs/DiagnosticReports/App Store_2016-08-12-190436_[redacted].hang
/Applications/App Store.app/Contents/MacOS/App Store
Welcome back. First of all the kernel_task isn't even very high. Second, you have malware installed. Third, you have CleanMyMac installed which needs to be uninstalled. You can try to remove the malware with EntreCheck by clicking on the "Remove" links and if that doesn't work you can install malwarebytes and remove.
https://www.malwarebytes.com/antimalware/mac/
You only have 4GBs of RAM which really is the minimum for El Capitan so you need to limit how many programs you run and how many tabs you have open at one time.
Remove the malware, remove CleanMyMac, then restart and post back.
I have uninstalled CleanMyMac a couple of months ago, and I can't find the .plist file in the Library/LaunchAgents folder. It also doesn't come up on EasyFind.
Did you just throw away the CMM application or did you run their uninstaller?
BTW, if EasyFind can't find a file on your Mac you don't have the correct settings.
IOPlatformPluginFamily.kext
