rezaasadollahi9
Level 1
(4 points)
Q: I forgot my security quedtins and cannot change it
Hi, please help me
I forgot my apple ID’s security questions but I know and I have my password and always can access it. And also I can access to my email address but unfortunately I didn’t define rescue email address for my apple ID.
Before that I had not any problem for purchasing apps. But today I can’t do this for several times. Please help me. If I can’t access to my apple ID, I can’t update the previous applications that I purchased and installed it. And also I can't restore my backup data. Please help me.
Contact info:
Best Regards
<Email Edited by Host>
iPhone 6s, iOS 9.3.4, null
King_Penguin
Level 10
(132,261 points)
You know that you are only talking to fellow users on here, not iTunes Support nor Apple, don't post your email address (unless you want spam emails) - I've asked the hosts to remove it.
You will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset - from towards the bottom of : If you forgot the answers to your Apple ID security questions
If you can't reset your security questions
If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : About your Apple ID email addresses - Apple Support
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
