Ipad 2 broken after update

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Ipad 2 broken after update

I found my Ipad 2 out today and started it up just fine. It asked me to update and then this is where it all went wrong. It shows the connect to itunes picture, so I downloaded Itunes to my computer and it does not recognise that it is connected. I tried to do a reset by holding down the home & sleep button and it does not bring up a screen, even after holding it for the right amount of time. I tried to get help and support and it says it does not recognise my serial number. I live in the UK and this is a Ipad unlocked from the USA. I have never had a problem like this before.

Can anyone please help?

Kat x

iPad 2

Posted on Aug 14, 2016 2:39 AM

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Answer 1

rose_10

Community Specialist

Aug 14, 2016 3:16 PM in response to dennis11i

Hello Kat,

Thanks for that info and choosing the Apple Support Communities. I know how important getting your iPad working again is to you! Based on what you described, the following articles will be helpful in troubleshooting and resolving your issue and get your iPad working again!

If iTunes doesn't recognize your iPhone, iPad, or iPod
If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch

Cheers!

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