fredfrommccormick

Q: time capsule backup stopped

I backup 2 MacBook Pros to my 3TB Time Capsule. The Internet is fully accessible in every way. I have been backing these up for 2 years on this device. Now one of them runs a bit and stops with a message that the "backup failed" and the other runs just over half and then completely stops. Any help would be most appreciated. Is my Time Capsule defective after less than 2 years?

Airport Time Capsule, 3T

Posted on Aug 14, 2016 2:52 PM

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Q: time capsule backup stopped

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  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 14, 2016 3:05 PM in response to fredfrommccormick
    Level 10 (105,448 points)
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    Aug 14, 2016 3:05 PM in response to fredfrommccormick

    On one of your Macs......

    Hold down the option key while you click on the Time Machine "clock" icon at the top of the screen

    Click on Verify Backups

     

    The process will take anywhere from 10-60 minutes or more depending on how much data is stored in the back up. You can do other things while the verification process is running, or just watch the progress scale if you are bored and don't have anything else to do.

     

    Note the results after the process is complete.

     

    Then, run the same check on the other Mac.

     

    Report on your results for both Macs.

  • by fredfrommccormick,

    fredfrommccormick fredfrommccormick Aug 15, 2016 2:35 AM in response to Bob Timmons
    Level 1 (11 points)
    Apple Watch
    Aug 15, 2016 2:35 AM in response to Bob Timmons

    Thanks very much for your help Don.  Further info- I let the current backup continue to run all night before doing what you suggested and it advanced from 31.51 GB of 65.01 to 31.75 GB of 65.01. Should I just stop it?

    The other seemingly important fact is that I do also backup both computers to 2 other external drives and there is no problem or no slowdown whatever with those- it's only with the Time Capsule.

    Also, I would guess that if I'm going to Verify the Backups I should disconnect the other drives first or is there a way to designate which drive I want to verify the backups on?

    Thanks again, Fred

  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Aug 15, 2016 8:11 AM in response to fredfrommccormick
    Level 10 (105,448 points)
    Wireless
    Aug 15, 2016 8:11 AM in response to fredfrommccormick

    Thanks very much for your help Don

    Not a big deal, but not sure who Don might be.....my name is Bob.

     

    Further info- I let the current backup continue to run all night before doing what you suggested and it advanced from 31.51 GB of 65.01 to 31.75 GB of 65.01. Should I just stop it?

    Yes

     

    Also, I would guess that if I'm going to Verify the Backups I should disconnect the other drives first or is there a way to designate which drive I want to verify the backups on?

    You will only be able to Verify Disk on the Time Capsule. Each Mac will Verify its own backup.  No need to disconnect other drives. Please follow the instructions that I provided above, and report on your results for the backup of each Mac.

  • by fredfrommccormick,

    fredfrommccormick fredfrommccormick Aug 15, 2016 5:32 AM in response to Bob Timmons
    Level 1 (11 points)
    Apple Watch
    Aug 15, 2016 5:32 AM in response to Bob Timmons

    SO sorry Bob, I was pretty tired and not thinking. I'll go ahead and let you know. I really appreciate your help.

  • by MurgenTemplar,

    MurgenTemplar MurgenTemplar Aug 15, 2016 7:25 AM in response to fredfrommccormick
    Level 1 (33 points)
    Wireless
    Aug 15, 2016 7:25 AM in response to fredfrommccormick

    Issue: Back To My Mac disables Time Machine (and grays out all base-stations with BTMM in the Airport Config Tool). I managed to get hold on a Dutch Senior engineer from Apple and the issue is now underway to Ireland.

     

    Workaround: Open Airport-Config Tool,  Goto Configure another base-station, remove any ID in Back to my Mac and restart TM device. Alternative is to remove the WAN-cable, restart TM and see it come back in the utility. Remove any ID and restart. Don't forget to plug in the WAN-cable when you are done.

     

    Then try to start a Time Machine backup.

     

    Good luck!

  • by fredfrommccormick,

    fredfrommccormick fredfrommccormick Aug 15, 2016 7:46 AM in response to Bob Timmons
    Level 1 (11 points)
    Apple Watch
    Aug 15, 2016 7:46 AM in response to Bob Timmons

    OK, I ran the Verify Backups on the first one (15) and it ran in 10 minutes, showed nothing at all except this info on the Time Machine Preferences screen -15 Macbook Pro.png

     

    and this when I click on the clock -

    unspecified.png

     

    That latest backup is the one on the other external drive.

     

     

     

    Then I tried to run Verify Backup on the other (13) and Time Capsule has a red info button on it

    13 Macbook Pro TC Pref.png

     

    and here's what is says:

     

    13 Macbook Pro.png

     

    Verify backups is greyed out.

  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Aug 15, 2016 10:37 AM in response to fredfrommccormick
    Level 10 (105,448 points)
    Wireless
    Aug 15, 2016 10:37 AM in response to fredfrommccormick

    Power off the Time Capsule

    Count to ten

    Power the Time Capsule back up

    Try the Verify Disk again