Hi, I cannot erase my phone, the popup Im getting is that verification failed. It says the same when I try to turn off Find my iPhone or when I want to sign out of iCloud.

"Verification failed. There was an error connecting to icloud."

I need to erase my iphone asap, trying already for weeks.

iPhone 6, null

Posted on Aug 14, 2016 11:12 PM

Reply
6 replies

Aug 14, 2016 11:19 PM in response to michaelaban

You need the Apple ID and password for the logged in account owner. If you don't own the phone, then there is nothing you can do. If you do own the phone, then you need to enter your Apple ID and password that was use to setup your phone.


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  1. Forgot iCloud Password
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  3. Apple ID - Apple Support
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  6. Get help with Apple ID

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Hi, I cannot erase my phone, the popup Im getting is that verification failed. It says the same when I try to turn off Find my iPhone or when I want to sign out of iCloud.

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