-
All replies
-
Helpful answers
-
-
Aug 15, 2016 3:44 AM in response to Monir Alamalkiby Jonathan UK,Hi
You may be describing Activation Lock, which prevents unauthorised use of a used / preowned iPhone if it is lost or stolen.
If so, this can be disabled either by the previous owner entering their Apple ID and password on the device or by them removing the iPhone from their devices list in Find My iPhone via iCloud.com.
If you cannot arrange for either of these steps to be taken, then you will be unable to use the iPhone and should return it for a refund or replacement. There is no way around this security feature.
More information and instructions:
-
Aug 15, 2016 3:44 AM in response to Ella Fitzgeraldby Monir Alamalki,I have , and log out of the iCloud and then I went in to retrieve all the settings of your iPhone, when activating the iPhone application Emile I do not know yet and I am the first user of the device ??