ZiadLabib
Level 1 (5 points)
iPhone

Q: IOS 9.3.3 - 9.3.4 Critical Issues

Hello,

I've owned an iPhone 6 for 1.5 years now so unfortunately I'm out of warranty. I have been up-to-date with the software updates that Apple provides however until recently I wish i wasn't.

The following list is the critical issues that my phone has faced simultaneously after updating to 9.3.3 which I have done over my phone not iTunes.

 

-Battery Drain: Airplane mode ON, Battery Saver ON. Sleeping for 5 hours then phone is dead!

-Touch ID: Was working perfectly until update. The fingerprints are no longer there and the option is now grayed out. When toggling the App Store, iPhone Unlock Buttons screens quickly moves to 'Failed'

-Reachability: I have check my reach ability option in the accessibility to be on and still the double tap doesn't work.

-Heating: my phone has been hot while in standby and even airplane mode.

 

The following are the steps I have taken, in regards to reading so many discussion and forums from other forums:

 

-Restore from back-up on iTunes: I did a restore to 9.3.3 while i still had 9.3.3 back then.

-Checked my Time & Date: Daylight saving time was not adjusted so I had to adjust it manually. 

-Updating to latest firmware: Updated my iTunes and iOS to latest, 9.3.4 and 12.4.3.1

Restored my iPhone to factory setting : Phone was wiped completely clean from iTunes and reinstalled iOS, and even with nothing on it the issues persisted.

-Bring it in to 'Genius Bar':

Unfortunately we do not have an Apple Store in our country; Egypt. However, I took it to the  best Apple Official Retailer I had thought of 'Tradeline' in Egypt. The following is what they said...

               Firstly you're battery drain is due to incorrect time, set it to 'Automatic' then select 'Rome' manually.

               Your Touch ID and Reachability appear to be a component issue and not a software issue. After updating

               the iOS the firmware discovered a corrupt component or maybe incompatible.

So Then I said,

               I will try your fix for the battery drain even though i've tried something similar, as for the touch id and                              reachability if the problem is with the touch id component then i would not mind replacing it.

He then then said,

               No, the touch ID is not a component issue, however, it is a mother board issue which we here cannot fix. The

               only solution we can offer to you is replace your iPhone with a completely new one on your charge.

 

I will not utter my thoughts on the matter of such a disappointing issue to rise from, what I thought to be, such a reliable product.

I am currently using the 9.3.4 iOS and I'd be happy to share any information you may need to assist me.

Thank you.

iPhone 6, iOS 9.3.4

Posted on Aug 15, 2016 10:14 AM

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ZiadLabib

Q: IOS 9.3.3 - 9.3.4 Critical Issues

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  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 15, 2016 10:21 AM in response to ZiadLabib
    Level 9 (57,056 points)
    iPhone
    Aug 15, 2016 10:21 AM in response to ZiadLabib

    Okay, so you are saying that you encountered problems with iOS 9.3.3. You brought the device to a retail store. Is this an Authorized Apple Service Provider? Now you state you are using iOS 9.3.4, but are still having problems.

     

    I suggest that you contact Apple using the information for your country in this support document and have them explain your options. Contact Apple for support and service - Apple Support

     

    This is a user to user support forum, so you are not addressing Apple here.

  • by ZiadLabib,

    ZiadLabib ZiadLabib Aug 15, 2016 10:50 AM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Aug 15, 2016 10:50 AM in response to ChrisJ4203

    Yes, thats what happened, and yes, somehow they are an authorized apple service provider. I'm afraid of contacting Apple only to hear them say your phone is out of warranty and we wont help you..

  • by javaliga,

    javaliga javaliga Aug 15, 2016 10:55 AM in response to ZiadLabib
    Level 4 (3,279 points)
    iCloud
    Aug 15, 2016 10:55 AM in response to ZiadLabib

    There is no need to be afraid of what Apple might say.  At this point, you have nothing to lose.  You can always decline any help, free or paid, that they may offer.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 15, 2016 10:56 AM in response to ZiadLabib
    Level 9 (57,056 points)
    iPhone
    Aug 15, 2016 10:56 AM in response to ZiadLabib

    While the device may be out of warranty, they will still service the device. Replacements may be at your cost, but so is any other service you select. If the device is not functioning and it is not software, then you could be offered an out of warranty replacement which is significantly less than a new phone. How you proceed from here is up to you.

  • by MikelWarrior,

    MikelWarrior MikelWarrior Aug 15, 2016 12:46 PM in response to ZiadLabib
    Level 1 (4 points)
    iPhone
    Aug 15, 2016 12:46 PM in response to ZiadLabib

    I have te same id touch issue post updating ios 9.3.4

     

     

    Hardware issue??? Lie...!!!

  • by owltown,

    owltown owltown Aug 21, 2016 12:50 PM in response to ZiadLabib
    Level 1 (4 points)
    Aug 21, 2016 12:50 PM in response to ZiadLabib

    I have the same problem with iphone 6 plus after the latest update.

    My phone will not accept any touch command. The buttons do not work. Howevr if is hold the center button on the front and the top right button the system resets and i back to normal for a while.