qball2335q
Level 1 (4 points)
Mac OS X

Q: Iphone Calling on Mac

I have a Mac Mini running El Capitan.   My current setup is that I have the Mac physically plugged into my Offices network as well as connected to the same Wifi network as my Iphone.

 

I am able to make calls from my Mac without issues.   But if someone calls me, the mac will ring but when I try to answer I get a "Call Failed" message.

 

If I unplug my ethernet cable and am using straight wireless I do not have any issues.   

 

My question is will this work if the computer is connect to both wifi and a physical network?   If so how?

 

thanks

Mac mini, OS X El Capitan (10.11.6)

Posted on Aug 15, 2016 10:02 AM

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qball2335q

Q: Iphone Calling on Mac

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  • by steven_a1,

    steven_a1 steven_a1 Aug 16, 2016 8:36 AM in response to qball2335q
    Community Specialists
    Aug 16, 2016 8:36 AM in response to qball2335q

    Hello qball2335q,

     

    Thanks for using Apple Support Communities. 

     

    I see that you have a question about receiving calls on your Mac when connected to Ethernet and Wi-Fi. Your Mac mini is connected to both connections, and when you try to receive a call on your Mac, you get a call failed message. However, if you unplug the Ethernet cable, and only use Wi-Fi, the call completes. 

     

    I know it's nice to be able to properly manage how you receive calls on your Mac. I'm happy to assist you in finding the best resolution. 

     

    Please use OS X El Capitan: Use your Mac to make and receive phone calls and view the requirements to make and receive phone calls on your Mac, specifically, this section:

     

    Requirements

    To make and receive phone calls on your Mac, make sure of the following:

    • Your iPhone has iOS 8 or later installed.

    • Your Mac and iPhone are on the same Wi-Fi network. For more information, see Connect to the Internet using Wi-Fi. 

    • Your Mac and iPhone have Wi-Fi calls turned on.

     

    If you are connected to Ethernet and Wi-Fi, your Mac takes priority with the hard-wired Ethernet connection, and that is what caused the call to fail. It never reaches the Wi-Fi connection. To be able to use this feature, you would need to be connected to Wi-Fi only on your Mac. 

     

    Have an amazing day!