Nick1958
Level 1 (4 points)
Mac OS X

Q: We could not complete your iTunes Store request.

The following pop-up appears frequently & randomly on my iMac.

 

We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.

 

Latest version of everything is installed.

 

It did this a while back and then just stopped. The stopping and starting again are not related to the times any updates have happened.

 

At the time the pop-up appears, and at pretty much every other time, there is NO issue with connecting to the store at all!

 

Any gems of wisdom from the community would be appreciated.

 

Thanks in advance.

iMac

Posted on Aug 15, 2016 10:12 AM

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Nick1958

Q: We could not complete your iTunes Store request.

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  • Helpful answers

  • by Corrie84,

    Corrie84 Corrie84 Aug 16, 2016 12:02 PM in response to Nick1958
    Community Specialists
    Aug 16, 2016 12:02 PM in response to Nick1958

    Hey there Nick1958!

     

    I'm always looking for stuff on the iTunes Store and wouldn't like seeing that message pop up.  We can check on things and see what's up. 

     

    If you haven't, check out this article: Advanced steps for fixing issues with iTunes Store connection - Apple Support

    Specifically: 

    Isolate the issue in Mac, iOS, or Windows

    1. Check for iTunes Store alerts.
    2. Open My Apple ID and confirm that you can sign in and manage your Apple ID. If not, you might have incorrect date, time, and time zone settings. Try the steps in the next section. If you're on a Mac and those settings are correct, you might have blocked cookies that the iTunes Store needs.
    3. Test another network. If the issue occurs only on your usual network, you might need to ask the network administrator to open access to iTunes Store servers and ports.

    If the issue is isolated to this computer, the hosts file might be blocking iTunes.

    Verify date and time settings in Mac, iOS, or Windows

    If you can't manage your Apple ID, check your date and time settings.

    Mac

    1. From the Apple menu, choose System Preferences.
    2. In System Preferences, click Date & Time.
    3. Select "Set date and time automatically" if it isn't selected.
    4. Click the Time Zone tab and adjust the time zone to match your current location. 

    Try those out and let us know how it goes.

     

    Cheers! 

  • by Nick1958,

    Nick1958 Nick1958 Aug 16, 2016 12:56 PM in response to Corrie84
    Level 1 (4 points)
    Mac OS X
    Aug 16, 2016 12:56 PM in response to Corrie84

    Hi Corrie84 & thanks for replying!

    I went through those suggestions. No alerts & no issues with Apple ID. I can't test another network unless I move it all to another house. Date & Time settings are all fine too.

    I'm not actually having any problems connecting to the store - at ALL!

    The pop-up just appeared for the first time today - I left it there and went to the store; straight in, no problem!

    Very odd!

    cheers

    Nick

  • by chris_g1,

    chris_g1 chris_g1 Aug 16, 2016 1:24 PM in response to Nick1958
    Community Specialists
    Aug 16, 2016 1:24 PM in response to Nick1958

    Thanks for the update! If it still let you in, it may have just been a quick thing that fixed itself and no need to worry about it.  Have a great day!

  • by Nick1958,

    Nick1958 Nick1958 Aug 20, 2016 8:11 AM in response to chris_g1
    Level 1 (4 points)
    Mac OS X
    Aug 20, 2016 8:11 AM in response to chris_g1

    Hi

    Just to reiterate; there has NEVER been an issue with connecting to the iTunes Store.

    It's just an annoying pop-up that makes totally random incursions, and I can't stop it!

    Screen Shot 2016-08-20 at 4.09.56pm.png

     

    cheers

    Nick

  • by steven_a1,

    steven_a1 steven_a1 Aug 23, 2016 11:45 AM in response to Nick1958
    Community Specialists
    Aug 23, 2016 11:45 AM in response to Nick1958

    If it's popping up every time with no real issue, then let's try a few things. 

     

    Create a test user like in this article and try iTunes in the new user: How to test an issue in another user account on your Mac - Apple Support

    Switch back to the normal user account after and check it.  If it's the same, then restart the computer in safe mode to test it there before restarting normally again: Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    Let us know how those go.

    Regards.

  • by Nick1958,

    Nick1958 Nick1958 Aug 23, 2016 11:50 AM in response to steven_a1
    Level 1 (4 points)
    Mac OS X
    Aug 23, 2016 11:50 AM in response to steven_a1

    Thanks! Will give it a try!

    cheers

    NIck