antiba87
Level 1 (8 points)
Notebooks

Q: MacBookPro doesn't like home network anymore

Hi,

I have mid 2010 MacBook Pro. I use internet from Virgin Media (ex. UPC). Their router is connected with my AirPort Express (more or less 2008). I used to use network from airport (music streaming), but lately MacBook does not want to connect with it. Nor with Virgin Media router.

I tried reseting pram and smc, no results.

Now best puzzle.

Both AirPort and Virging Media router are working fine, both my iPads, iPhone and Galaxy J5 are fine with both networks. I thought it is some wifi module failure in my MacBook, so I brought it to service in Dublin. They connected it with their wifi with no problem.

From time to time Mac is able to connect with AirPort network (streaming is working) but even then it keep saying there is no IP address, so AirPort can't connect itself with internet. Even though in a same time I use internet from AirPort network on my iPad.

It seem Mac does not like my home networks anymore. Guys in service thinks I'm nuts.

help!!

Marta

Posted on Aug 15, 2016 10:51 AM

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antiba87

Q: MacBookPro doesn't like home network anymore

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  • by stuckboss,

    stuckboss stuckboss Aug 16, 2016 12:06 PM in response to antiba87
    Community Specialists
    Aug 16, 2016 12:06 PM in response to antiba87

    Howdy Marta! 

     

    From your post is seems as though you are running into a strange situation where the Mac works on other networks but not your home network where your iOS devices do work.  You have certainly done some great steps already by doing the two resets and taking it into the store so that they can check it on another network, thank you for that!  We have some things to go over really quick to get you back up and running with the home network.  Quick question, have you by chance taken a look at this article and run Wireless Diagnostics so that it can show where the issue is? Use Wireless Diagnostics to help you resolve Wi-Fi issues on your Mac

     

    If not then no worries, what we'd want to do first is click on the  logo in the top left and then on System Preferences.  After that opens, click on Network and click on your Wi-Fi on the left.  Then we'll click on Advanced in the bottom right corner.  It should list your home network there in the Preferred Networks box.  Click on it and then click on the minus symbol to delete it.  That way we can go back and select it from the Wi-Fi menu and try to join it again.  

     

    In the even that it doesn't work, what we'd want to do is unplug your routers and modem for 2 minutes and then plug them back in to reboot.  Then try to connect to them again and it should be good to go.  

     

    Have a great day!

  • by dwinsmith,

    dwinsmith dwinsmith Aug 17, 2016 2:26 PM in response to antiba87
    Level 1 (25 points)
    Aug 17, 2016 2:26 PM in response to antiba87

    You have two routers? Or a modem and router?