iTunes
Q: Cant restore phone nor log in Apple ID
As my phone got stolen I got an old iPhone 5c from a friend.
I tried to restore the phone (with cable and pressing home button) but its not connecting to the server.
When I open up iTunes it freezes most of the time, if not, I am not able to log in with my apple ID (problems with connecting with the apple-id-server)
I have reinstalled the programm multiple times. Windows and driver are updatet, the time is correct. I am pretty much lost on what else i could do. Thanks for some help
iPhone 5c, Windows 10
Posted on Aug 15, 2016 1:28 PM
by Carolyn Samit,Apple recommended
Apple Music
Hi,
The iPhone you got from the friend is still associated with their Apple ID which is why you can't restore the device using iTunes.
Posted on Aug 15, 2016 1:36 PM