herncabret
Level 1 (8 points)
iPhone

Q: How do I recover my Apple ID without access to old trusted devices or my trusted number.

I recently replaced the screen on my iPhone 6 after a long period of it being inactive.

 

During this time I forgot my unlock code and changed my number.

 

I have been trying to recover my account so I can restore my newly fixed phone back to my last back up as I had to restart the phone to get past my password. However I cannot do this without a verification code that I do not have access to and I cannot find my way to recover the account. I know both the user name and password.

 

What do I do?

iPhone 6, iOS 9.3.4

Posted on Aug 15, 2016 2:42 PM

by sberman,Apple recommended
sberman sberman
Level 8 (39,758 points)
A:

It sounds as if you have set up two-step verification.

 

Then you just need your recovery key and you'll be all set.

 

If you can't sign in with two-step verification using your Apple ID - Apple Support

 

Without your recovery key and assuming you also have no access to a trusted device, you will never be able to use that Apple ID ever again.

Posted on Aug 15, 2016 2:55 PM

Close
herncabret

Q: How do I recover my Apple ID without access to old trusted devices or my trusted number.

  • All replies
  • Helpful answers

  • by sberman,Apple recommended

    sberman sberman Aug 15, 2016 2:55 PM in response to herncabret
    Level 8 (39,758 points)
    Aug 15, 2016 2:55 PM in response to herncabret

    It sounds as if you have set up two-step verification.

     

    Then you just need your recovery key and you'll be all set.

     

    If you can't sign in with two-step verification using your Apple ID - Apple Support

     

    Without your recovery key and assuming you also have no access to a trusted device, you will never be able to use that Apple ID ever again.

  • by herncabret,

    herncabret herncabret Aug 15, 2016 3:09 PM in response to sberman
    Level 1 (8 points)
    iPhone
    Aug 15, 2016 3:09 PM in response to sberman

    I do not have access to a recovery key or a trusted device. The thing is the iphone i'm using is the trusted device.

    I feel there must be a way as Apple had already restored my phone when I turned it on after having it repaired.

  • by Michael Black,

    Michael Black Michael Black Aug 15, 2016 3:44 PM in response to herncabret
    Level 7 (24,472 points)
    Aug 15, 2016 3:44 PM in response to herncabret

    As that link that sberman posted clearly states, if you've lost two or more of the required 2-step verification authentication tokens (password, trusted devices and/or your recovery key) then no, your AppleID cannot be recovered. You will have to make a new AppleID.

     

    2-step verification is a great way to protect your AppleID, but you cannot expect it to be recoverable when you've forgotten every single one of the security verification features. You should have the recovery key safely stored somewhere.  Since there are no security questions with 2-step verification, that recovery key is vital to recover the AppleID account.

  • by herncabret,

    herncabret herncabret Aug 15, 2016 4:05 PM in response to Michael Black
    Level 1 (8 points)
    iPhone
    Aug 15, 2016 4:05 PM in response to Michael Black

    Does it make a difference if my iTunes is logged in to my apple id account still? I do know the password and user name.

  • by Michael Black,

    Michael Black Michael Black Aug 15, 2016 4:12 PM in response to herncabret
    Level 7 (24,472 points)
    Aug 15, 2016 4:12 PM in response to herncabret

    If you know the password then you still only have one of the 2 pieces you need to recover the account. I would suggest calling Apple or going back to the Apple Store as you need to explain to them how the phone number of the sole trusted device has changed but that you still have that actual device.