Your payment method was declined

so I have a visa debit card which definitely has money on it and I've been trying to buy some good music to listen to for weeks now but it keeps coming up with the message "your payment method was declined". Anyone know what the problem is?

iPhone 5s, iOS 9.3.4

Posted on Aug 16, 2016 2:23 AM

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1 reply

Aug 16, 2016 2:42 PM in response to C414m

Hello C414m!


I like looking at what's on the iTunes Store (movies, music or TV shows), and would definitely want to be able to get things. We can check what might be up.


With that message, it can be there's an unpaid balance on the Apple ID from another purchase. Take a look at this article and try it out: Pay an unpaid balance in the iTunes Store - Apple Support

If you still get messages, you may need our iTunes Store department to check it out. Contact them here: Apple - Support - Topic Selection


Best wishes!

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Your payment method was declined

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