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ace7397
Level 1 (4 points)
Apple TV

Q: my apple remote not responding and my apple ap on my cell does not read the apple tv.

need help with apple tv; remote not responding and my apple phone ap

MacBook Pro, OS X Mountain Lion (10.8), can someone help

Posted on Aug 15, 2016 10:51 PM

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ace7397

Q: my apple remote not responding and my apple ap on my cell does not read the apple tv.

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 16, 2016 2:35 AM in response to ace7397
    Level 10 (103,341 points)
    Apple TV
    Aug 16, 2016 2:35 AM in response to ace7397

    If you have the Apple TV 4...

     

    1. Have you tried charging the remote.
    2. Have you tried pressing the menu and up button for a few seconds while holding it an inch or two away from the Apple TV, if successful you should see an onscreen message saying the remote has been paired.
    3. If you have an older remote from an earlier model Apple TV or MacBook, you may be able to use it to restore the Apple TV which in many cases has been enough to re-enable the Siri remote. You will need to complete set up to undertake a restore.
    4. If you have a USB-C cable you can try restoring it by connecting it to iTunes on a computer.
    5. If you have tried all these steps, don't have an earlier remote or a USB-C cable or using them is too inconvenient, return it to the store from which you purchased it for a replacement or to have them pair it for you.

     

    If not...

     

    Depending on which Apple TV you have you may be able to set up the Apple TV from your mobile device. You will need a 3rd generation Apple TV for later running software version 6.0 or later and an iOS device running iOS 9.1 or later.

     

    Restore your Apple TV. When the Apple TV setup screen appears, unlock your iOS device and make sure Bluetooth and Wi-Fi are turned on. Touch your iOS device to Apple TV and follow the onscreen instructions on your iOS device and Apple TV.

     

    Automatic setup doesn’t transfer account information for third-party apps such as Netflix or Hulu, and doesn’t turn on iTunes Match or Home Sharing.


    If this doesn't work, you don't have an iOS mobile device or your equipment doesn't meet the minimum requirements, you may wish to look at ciderTV for Mac OSX, once you have installed the app on your Mac...


    • Check that Bluetooth is On & Discoverable;
    • Keep Bluetooth preferences window open during pairing;
    • Connect Apple TV to your Mac via USB cable and reset it in iTunes app;
    • Turn Apple TV on and wait until it finds your Mac. A pop-up window will appear that says “Pairing Request from Apple TV”;
    • Tap "Pair";
    • You will see CiderTV control interface with buttons.