Damage to screen Macbook Pro Retina

So I've found some thread similar to this.


But no one seemed to have a final answer.


I have a 2014 Macbook Pro 13" Retina and there is some damage on the screen. Seems to be the clear coat that is being eaten away.


I have been used white board cleaner which I assume is the issue. Is there any fix to this and if not how easy/expensive is it to fix ?


User uploaded file

MacBook Pro (Retina, 13-inch, Mid 2014)

Posted on Aug 16, 2016 1:33 AM

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5 replies

Aug 17, 2016 11:34 AM in response to Jamacouve

call Apple and make no mention of yo trying to clean it. Apple products are not warranted against this kind of damage unless you bought it from a store that offers additional warranties Apple does not offer.

Apple provides this document on cleaning their devices, and white board cleaner is not on the list

Cleaning your Apple products - Apple Support


if you have a 3rd party non-apple authorized repair Apple may choose to not offer to fix the issue even if you offer to pay them the going rate for the repair.


Apple contact is at the bottom of this page

Aug 18, 2016 8:47 AM in response to dwinsmith

Avoid the notion "just plain water" is for cleaning computer screens. Plain water can leave mineral deposits and should not be used for this. Use deionized, demineralized water, or distilled water (you can make this on the stove, you need water and a pot-lid) and apply it to a lint free cloth so it's moist, not wet, because if any type of liquid gets under the screen you are boned. That seal between the chassis and the screen is not completely air-tight.

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Damage to screen Macbook Pro Retina

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