Jamacouve
Level 1 (4 points)
Notebooks

Q: Damage to screen Macbook Pro Retina

So I've found some thread similar to this.

 

But no one seemed to have a final answer.

 

I have a 2014 Macbook Pro 13" Retina and there is some damage on the screen. Seems to be the clear coat that is being eaten away.

 

I have been used white board cleaner which I assume is the issue. Is there any fix to this and if not how easy/expensive is it to fix ?

 

IMG_0378.JPG

MacBook Pro (Retina, 13-inch, Mid 2014)

Posted on Aug 16, 2016 1:33 AM

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Jamacouve

Q: Damage to screen Macbook Pro Retina

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 17, 2016 11:34 AM in response to Jamacouve
    Level 5 (6,933 points)
    Mac OS X
    Aug 17, 2016 11:34 AM in response to Jamacouve

    call Apple and make no mention of yo trying to clean it. Apple products are not warranted against this kind of damage unless you bought it from a store that offers additional warranties Apple does not offer.

    Apple provides this document on cleaning their devices, and white board cleaner is not on the list

    Cleaning your Apple products - Apple Support

     

    if you have a 3rd party non-apple authorized repair Apple may choose to not offer to fix the issue even if you offer to pay them the going rate for the repair.

     

    Apple contact is at the bottom of this page

  • by dwinsmith,

    dwinsmith dwinsmith Aug 17, 2016 12:59 PM in response to JimmyCMPIT
    Level 1 (25 points)
    Aug 17, 2016 12:59 PM in response to JimmyCMPIT

    You should give it a good proper cleaning with a small amount of just plain water and see if that helps, right now there are too many smudges to clearly see all of the damaged areas.

  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Aug 18, 2016 8:47 AM in response to dwinsmith
    Level 5 (6,933 points)
    Mac OS X
    Aug 18, 2016 8:47 AM in response to dwinsmith

    Avoid the notion "just plain water" is for cleaning computer screens. Plain water can leave mineral deposits and should not be used for this. Use deionized, demineralized water, or distilled water (you can make this on the stove, you need water and a pot-lid) and apply it to a lint free cloth so it's moist, not wet, because if any type of liquid gets under the screen you are boned. That seal between the chassis and the screen is not completely air-tight.

  • by Jamacouve,

    Jamacouve Jamacouve Aug 18, 2016 8:48 AM in response to JimmyCMPIT
    Level 1 (4 points)
    Notebooks
    Aug 18, 2016 8:48 AM in response to JimmyCMPIT

    thanks I'll give this a try.. if this doesn't work what's next ???

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 18, 2016 9:09 AM in response to Jamacouve
    Level 5 (6,933 points)
    Mac OS X
    Aug 18, 2016 9:09 AM in response to Jamacouve

    call Apple, but the eating away of the screen could be chemical.