HT201303: Security and your Apple ID
Learn about Security and your Apple ID
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All replies
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Helpful answers
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Aug 16, 2016 1:26 PM in response to RachelPark11by rccharles,Restore to factory settings by loading the latest version of ios that your machine will support:
1) Do a full backup of your device if needed. Twice is best -- cloud and computer.
https://support.apple.com/en-us/HT203977
2) Three ways of restoring your ipad. [ as easy as abc ]
2.a) "You can use iTunes to restore your iPhone, iPad, or iPod touch to factory settings and the latest version of iOS."
http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US
2.b) Be a little more insistent: "You can put your iOS device into recovery mode, then restore it using iTunes.:
http://support.apple.com/en-us/HT201263
3.c) At last resort you could consider DFU (Device Firmware Update). This could void your warranty.