Q: How to define allowed size of email attachment (me.com account)

I recently missed an important email, because it was returned to the user with an error message. The email in question had an attached file of 11 MB. I suspect this might be the reason.

How can I check the settings for limit size of attachments for my mail account? I use the mail app that came with my iPad, and I have a me.com address.

iPad, iOS 9.3.4

Posted on Aug 16, 2016 11:13 AM

I have this question too

Q: How to define allowed size of email attachment (me.com account)

All replies

Helpful answers

Page 1

by Diana.McCall,

Diana.McCall Aug 16, 2016 11:39 AM in response to MiaCPH
Level 4 (2,820 points)

Apple TV

Aug 16, 2016 11:39 AM in response to MiaCPH

That's really a question for me.com. There's no standard way of checking this. This Mailbox size and message sending limits in iCloud - Apple Support seems to say it's 20 MB.
Reply options

Link to this post

by Michael Black,

Michael Black Aug 16, 2016 12:28 PM in response to MiaCPH
Level 7 (23,942 points)

Aug 16, 2016 12:28 PM in response to MiaCPH

Also have the sender check their limits. If it was a limitation on their end there's nothing you can do from your side.
Reply options

Link to this post

by MiaCPH,

MiaCPH Aug 16, 2016 12:36 PM in response to Diana.McCall
Level 1 (4 points)

iPad

Aug 16, 2016 12:36 PM in response to Diana.McCall

Thanks for replying. Unfortunately, I am not quite sure what you mean. Me.com was the domain given to apple users before fall 2012 when icloud.com replaced it. Am I not at the right forum? It is the limit for RECEIVING emails I need to know. Not sending.
Reply options

Link to this post

by MiaCPH,

MiaCPH Aug 16, 2016 12:37 PM in response to Michael Black
Level 1 (4 points)

iPad

Aug 16, 2016 12:37 PM in response to Michael Black

Thanks for replying. The sender's mail account had a limit of 30 MB. So the problem seems to be in the receiving end with me.
Reply options

Link to this post

by Michael Black,

Michael Black Aug 16, 2016 1:20 PM in response to MiaCPH
Level 7 (23,942 points)

Aug 16, 2016 1:20 PM in response to MiaCPH

me.com no longer exists. If you migrated that me.com to iCloud than it is in reality nothing more than a legacy alias for your iCloud email account. So the limits for iCloud apply, with the listed size of incoming or outgoing file sizes at 20MB.
Reply options

Link to this post

by ShagCA,

ShagCA Aug 16, 2016 1:25 PM in response to MiaCPH
Level 4 (1,763 points)

iPad

Aug 16, 2016 1:25 PM in response to MiaCPH

I checked me.com size limit and connected to one of them (mx5.mail.icloud.com). It's set at around 28MB (SIZE 28311552). Take a look at the bounce mail notification (NDR - non delivery receipt). It should tell you which server is rejecting it (sender or recipient server).
Reply options

Link to this post

by MiaCPH,

MiaCPH Aug 16, 2016 1:28 PM in response to ShagCA
Level 1 (4 points)

iPad

Aug 16, 2016 1:28 PM in response to ShagCA

I was the recipient of the lost email, not the sender, & I did not get any bounce mail I can check. Thanks for telling me about the 28 MB limit. It does not explain why an email with an 11 MB attachment never reached me.
Reply options

Link to this post

by ShagCA,

ShagCA Aug 16, 2016 1:33 PM in response to MiaCPH
Level 4 (1,763 points)

iPad

Aug 16, 2016 1:33 PM in response to MiaCPH

I understand you're the recipient. Ask the sender to forward the NDR to you, if you know who the sender is, of course. How do you know sender's mail server has a limit of 30MB? If the sender didn't get an NDR, check your junk mail folder.
Reply options

Link to this post

by MiaCPH,

MiaCPH Aug 16, 2016 1:32 PM in response to Michael Black
Level 1 (4 points)

iPad

Aug 16, 2016 1:32 PM in response to Michael Black

Thanks for your reply. Sorry to say, I don't understand. I do know no new me.com addresses are assigned after fall 2012. But my original me.com address is still in use. I did not do anything actively to migrate it to icloud.com. Will that happen automatically? Sorry, I'm no techie - that's why I ask the question here
Reply options

Link to this post

by MiaCPH,

MiaCPH Aug 16, 2016 1:37 PM in response to ShagCA
Level 1 (4 points)

iPad

Aug 16, 2016 1:37 PM in response to ShagCA

The sender was a travel bureau and the email contained my travel documents (that I didn't receive in time). I contacted the sender, who suggested the problem might be the attachment size. The sender also told me they could attach files up to 30 MB. They do not keep their error messages (NDR). I still need to know how I can check the limit for my mail app.
Reply options

Link to this post

by Michael Black,Helpful

Michael Black Aug 16, 2016 1:44 PM in response to MiaCPH
Level 7 (23,942 points)

Aug 16, 2016 1:44 PM in response to MiaCPH

MiaCPH wrote:

Thanks for your reply. Sorry to say, I don't understand. I do know no new me.com addresses are assigned after fall 2012. But my original me.com address is still in use. I did not do anything actively to migrate it to icloud.com. Will that happen automatically? Sorry, I'm no techie - that's why I ask the question here

You must have created an iCloud account before me.com was fully shut down. The only way any me.com email still works at all is if it was migrated to an iCloud account before the servers were shut down. All still functional me.com addresses (I have one) now are simply aliases to an iCloud account. The only functional Apple mail service now is iCloud.

see iCloud: About your @icloud.com, @me.com, and @mac.com email addresses - Apple Support
Reply options

Link to this post

by ShagCA,

ShagCA Aug 16, 2016 1:43 PM in response to MiaCPH
Level 4 (1,763 points)

iPad

Aug 16, 2016 1:43 PM in response to MiaCPH

MiaCPH wrote:

I still need to know how I can check the limit for my mail app.

Sending/Receiving limits are set on mail servers. As far as I know client mail app doesn't impose limit.
Reply options

Link to this post

by MiaCPH,

MiaCPH Aug 16, 2016 1:47 PM in response to Michael Black
Level 1 (4 points)

iPad

Aug 16, 2016 1:47 PM in response to Michael Black

OK. I read the information on iCloud: About your @icloud.com, @me.com, and @mac.com email addresses - Apple Support and understand about the alias, but did not know one server was closed. Thanks for explaining.
Reply options

Link to this post

by MiaCPH,

MiaCPH Aug 16, 2016 1:50 PM in response to ShagCA
Level 1 (4 points)

iPad

Aug 16, 2016 1:50 PM in response to ShagCA

Ah, I see. So, the limit must be the 28 MB. I just wish I knew how to check that, myself. I.e. I am grateful for the help here, but it would be even better if someone told me how/where to check it, than just telling me what it is.
Reply options

Link to this post